Seasonal B Helpful/Gift Wrap/Cash Office, Part Time: Bloomingdale's Stanford
Company: Bloomingdales
Location: Palo Alto
Posted on: January 6, 2021
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Job Description:
Join a fun and engaging team that brings Bloomingdale's supply
chain strategy and merchandise to life. As a part of the Store
Operations team, you fulfill and create the initial experience our
customers have with the store. Become a part of this integral team
now! Job Overview: Be on the front lines of a store like no other,
delivering an exceptional customer service experience to both
internal and external customers. As a b Helpful/Gift Wrap/Cash
Office associate, you are responsible for delivering an exceptional
Bloomingdale's in-store experience and are aware, understanding and
supportive of all channels available to shop. You are a dynamic,
independent multi-tasker in the heart of the store greeting and
engaging with our customers. You are empowered and expected to
deliver outstanding service and to create a positive first
impression making the customer the number one priority. You are a
problem solver and a multi-purpose partner supporting the
merchandise return process as well as other support functions that
augment the customer experience and drive productivity. You are
also the subject matter expert on Smart POS and responsible for all
Cash office functions. You are able to handle varied and multiple
priorities while consistently providing outstanding service. In an
increasingly Omni-channel environment, the b Helpful/Gift Wrap/Cash
Office associate ensures our in-store and online customers receive
the best possible experience in order to drive long term business
growth. Perform other duties as assigned. All hourly associates are
eligible to receive a quarterly bonus incentive, colleague
discounts and the opportunity to be a part of an iconic brand.
Certain criteria must be met to receive the quarterly bonus
incentive. Essential Functions: Fueled by the Power of
Relationships: * Connect well with internal and external customers
providing the best possible in-store experience.* Deliver a luxury
customer experience through greeting and engaging the customer and
providing a genuine and friendly interaction.* Complete processes
involving daily merchandise returns and non-congruent merchandise
returns activities by closely following established operational
procedures.* Work closely with customers and associates on
resolving credit card/loyalty card issues and questions.* Answer
the telephone and provide support to internal and external
customers and ensure follow up.* Greet our BOPS customers,
retrieve, their purchases and expedite all in store needs.* Reach
out to customers who have not picked up their orders to make them
aware that their merchandise is ready for pick-up.* Promote the
Bloomingdale's Loyallist program and shares features and benefits.
Greet our customers in person and on the phone and connect them
with a Selling Team professional. Driven by our Desire to Win: *
Execute all Cash office functions and operations including but not
limited to deposits, loans, change, and manage super funds. Make
change for associates.* Count, balance and deposit money, checks
and gift cards and logging any discrepancies* Wrap gifts with
boxes, gift wrap and ribbon, paying attention to details and
ensuring customer satisfaction.* Sell gift cards and greeting cards
and offer additional items and services.* Retrieve merchandise
requested by our customers and assist in making in-store service
appointments and promote in-store events.* Promote the
Bloomingdale's Loyallist program and shares features and benefits.*
Reach out to customers who have not picked up their order to
attempt to save the sale.* Process returns seamlessly and quickly
problem solves issues to ensure an outstanding experience for our
customer.* Respond promptly and efficiently to customers on the
phone, resolve their needs and connect them to the expert who can
assist. Committed to a culture of Collaboration and continuous
learning: * Collaborate with your peers in b-helpful/gift wrap and
throughout the store to ensure that you are knowledgeable regarding
in-store events and promotions and prepared to offer an outstanding
service experience to our customers.* Serve as a role model for
outstanding service. Consistently demonstrate the urgency of
servicing the customer in a professional, polished, and
knowledgeable manner.* Promote sensitivity to diversity and
Bloomingdale's commitment to an environment free of hostility,
harassment, or discrimination of any kind.* Promote and encourage
open dialogue and feedback to assist store leadership in addressing
concerns immediately.* Regular, dependable attendance &
punctuality. Qualifications: Education/Experience: * Experience in
a similar role preferred but not required. Communication Skills: *
Strong interpersonal skills and ability to communicate effectively
with customers, team members and management.* Ability to read and
write/type.* Comfortable speaking over the phone. Mathematical
Skills: * Basic mathematical skills required and ability to use
calculator. Reasoning Ability: * Self-motivated and proactive with
the ability to work in a rapidly changing environment.* Strong
organizational skills with ability to prioritize and manage
multiple projects while meeting deadlines.* Flexibility in
responding to changing priorities. Physical Demands: * This
position involves regular walking, standing, sitting for extended
periods of time, hearing, and talking.* May occasionally involve
stooping, kneeling, crouching, and climbing ladders.* May involve
close vision, color vision, depth perception, focus adjustment, and
viewing computer monitor for extended periods of time.* Involves
manual dexterity for using keyboard, mouse, and other office
equipment.* May involve moving or lifting items at least 30 pounds.
Other Skills: * Ability to collaborate and participate as a member
of a team.* Must possess strong sense of urgency. Work Hours: *
Availability to work retail hours which may include day, evening,
weekend and/or holidays based on the department and store/business
needs. This job overview is not all inclusive. In addition, Macy's,
Inc. reserves the right to amend this job overview at any time.
Macy's is an Equal Opportunity Employer, committed to a diverse and
inclusive work environment. Macy's, Inc. - including Macy's and
Bloomingdale's - will consider for employment qualified applicants
with criminal convictions in a manner consistent with SFPC Art. 49
and LA MC ch.XVIII Art. 9.
Keywords: Bloomingdales, Palo Alto , Seasonal B Helpful/Gift Wrap/Cash Office, Part Time: Bloomingdale's Stanford, Accounting, Auditing , Palo Alto, California
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