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Client Services Associate

Location: Palo Alto
Posted on: November 12, 2021

Job Description:

Job DetailsLevelExperiencedJob LocationWCPA - Palo Alto, CAPosition TypeFull TimeEducation LevelNot SpecifiedTravel PercentageNegligibleJob ShiftDayJob CategoryAdmin - ClericalRole Summary:Business Service Center Specialist provides exceptional concierge service, delivering operational functions in the following areas: processing of inbound/outbound mail, distribution/delivery of mail, ships and receives product and supplies to support onsite business service center, provides key op of customer MFD equipment (replenish toner/paper). Continuously offers the highest level of service to all corporate employees. Maintains a professional image of the company by providing prompt, courteous and efficient service.Key Responsibilities: Provides 5-star customer service to all employees (in all forms of communication).Performs duties of scanning and/or imaging documents and light copy/print reproduction services.Performs duties associated with shipping and receiving of materials.Receives inbound mail/packages and inputs into chain of custody software package.Notifies employees upon receipt of inbound deliveries.Distributes mail/packages to company personnel.Point of contact for company personnel on mail/package inquiries.Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).May perform meeting room and conference room set ups.May perform building occupant moves within assigned facilities.May perform light maintenance and cleaning duties as assigned.Proactively seeks out additional work during downtime.Responsible for training a back-up and providing guidance on policies and procedures.Builds professional relationships with customers and other teams.Maintains the Business Service Center area in a neat and orderly fashion.Maintains professionalism and composure when interacting with all employees.Strategically determines what additional support is needed when handling sensitive inquiries.Provides exceptional customer service to clientReceives inbound mail/packages and sorts incoming mailDistributes mail and packages to company personnelManages outgoing mail/package transactions.Performs light maintenance and cleaning dutiesCompetencies:Strong verbal and written communication skillsExcellent customer service skillsPC skills - MS Office Suite experienceAbility to handle multiple tasks simultaneouslyGood organizational skillsWorking knowledge of MFD equipmentRequires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructionsPossesses ability to work independently and capable of completing projectsAbility to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.Qualifications:Requires high school diploma+2 years prior work experience preferredMust be flexible to work hours between 7:00 am and 7:00 pm (full time - 8 hour shifts)Physical Demands:Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)Ability to lift or move 40 lbs. or greater frequentlyTravel: NoneOther Duties:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.About Swiss Post SolutionsSwiss Post Solutions (SPS) is a global outsourcing organization that offers both business and document processing services. Our clients are Fortune 500 companies in sectors such as advertising, investment banking, corporate, fashion, finance, law and other professional services Swiss Post Solutions operates in more than 15 countries worldwide providing specialized support functions in areas such as Administrative, Information Technology, Mailroom, Document Production, and other Guest Services. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that leads to building careers. At Swiss Post Solutions (SPS) we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.Swiss Post Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

Keywords: SWISS POST SOLUTIONS INC, Palo Alto , Client Services Associate, Accounting, Auditing , Palo Alto, California

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