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Senior Coordinator, Workplace Services

Company: Salesforce
Location: Palo Alto
Posted on: November 24, 2022

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryFinance and OperationsJob DetailsSalesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with all of our employees, customers, partners, and communities, we are working to improve the state of the world.Department Description:Global Real Estate and Workplace Services team members are part of an award-winning department continually pushing the boundaries of Corporate Real Estate in support of Salesforce's 100+ offices, in over 100 cities, accommodating 70,000 employees. From our urban campus, Salesforce Towers fully activated lobbies, and cutting-edge workplace designs, we challenge ourselves to strive to surprise and delight our employees and guests every day. In Global Real Estate and Workplace Services, we work collaboratively to respond to challenges, motivate each other to do the best work of our lives, and enthusiastically celebrate our successes.Position OverviewThe Workplace Services Senior Coordinator will report into the Workplace Services Supervisor. They will be responsible for the day to day workplace services operations for our Palo Alto location. Assisting with the delivery of Workplace Services programs: facilities management, guest services and event onsite support. This position requires a high level of team collaboration, employee rapport and well rounded workplace service excellence. Help continue making Salesforce the best place to work! The role is based onsite in the workplace full time, including guest service reception desk coverage from Monday to Friday, 8:30a.m to 5:30p.m.Role Responsibilities

  • Handle employee interactions as required with the highest level of hospitality and professionalism, resolving employee queries and concerns; assisting with inquiries in connection with Salesforce business requirements and Workplace Services programs.
    • Presence and coverage of the reception welcoming area, providing guest services support. Assist with sign in on arrival on the GMS (guest management system) and connection to their Salesforce host and/or meeting room.
      • Onboarding Real Estate and Workplace Services vendors with badge access to ensure compliance with SFDC security policies as required.
      • Responsible for overseeing and closing cases through our internal work order system, Concierge, management of security access badge system(s).
      • Activating Health and Safety initiatives and requirements to support a safe work environment.
      • Assist employees with all REWS related ticket requests via the SLA and workflow procedures.
      • Facilities walks & reporting to ensure all spaces are 'show ready'
      • Hospitality meeting and event support as required.
      • Cubby (locker) support as required.
      • Mail services support as required.
      • Act as a conduit to the Workplace Services Supervisor by escalating and assisting in the close out of any related actions items regarding Corporate Security & Safety, building and landlord maintenance issues/requests, employee concerns.
      • Monitor internal channels and respond accordingly to any requests, observations and questions.Experience/Skills Required
        • Minimum 3 years experience in coordination or management in corporate office/facilities or hospitality environment.
        • Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
        • Self starter; handles self with minimal supervision and is proactive.
        • Ability to plan, organize and prioritize workload as required.
        • Being able to establish and maintain cooperative working relationships.
        • Excellent interpersonal communication skills.
        • Must be competent in navigating and learning the internal applications and programs used.
        • Advanced experience in using Gmail and associated Google suite applications or MS Office equivalent. Proficiency in Slack, Quip, Workday, Concur, Facilities ticketing, Website management and Visitor check in management systems.
        • Customer service and hospitality vocational qualification experience preferred.
        • Must have a great 'can do' attitude and willingness to complete the job and going the extra mile! -*LI-YAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.. and do not accept unsolicited headhunter and agency resumes.. and will not pay any third-party agency or company that does not have a signed agreement with. or .Salesforce welcomes all.

Keywords: Salesforce, Palo Alto , Senior Coordinator, Workplace Services, Accounting, Auditing , Palo Alto, California

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