Unit Secretary - Bass Center (0.6 FTE, Nights)
Company: Lucile Packard Children's Hospital Stanford
Location: Palo Alto
Posted on: June 24, 2022
United Health Workers
0.6 FTE, 8 Hour Night Shift
At Stanford Children's Health, we know world-renowned care begins
with world-class caring. That's why we combine advanced
technologies and breakthrough discoveries with family-centered
care. It's why we provide our caregivers with continuing education
and state-of-the-art facilities, like the newly remodeled Lucile
Packard Children's Hospital Stanford. And it's why we need caring,
committed people on our team - like you. Join us on our mission to
heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of
Under the direction and supervision of the Patient Care Manager (or
designee) the Unit Secretary (US) functions as a member of the
patient care team by providing clerical support. The US duties
include, but are not limited to, performing assigned receptionist,
clerical, environmental, unit maintenance duties and other duties
deemed to assist in the provision of non-clinical care on the
The essential functions listed are typical examples of work
performed by positions in this job classification. They are not
designed to contain or be interpreted as a comprehensive inventory
of all duties, tasks, and responsibilities. Employees may also
perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including
but not limited to sensitivity to cultural diversity, patient care,
patient rights and ethical treatment, safety and security of
physical environments, emergency management, teamwork, respect for
others, participation in ongoing education and training,
communication and adherence to safety and quality programs,
sustaining compliance with National Patient Safety Goals, and
licensure and health screenings.
Must perform all duties and responsibilities in accordance with the
Service Standards of the Hospital(s).
+ Assists with discharge processes by organizing documents per unit
+ By documenting patient admissions, discharges, transfers, and off
unit procedures, contributes to the smooth and effective workflow
systems in the unit. Is able to organize and prioritize tasks.
+ Communicates frequently with the care team (e.g., notifying RNs
of electronic STAT patient care orders (LPCH), documenting patient
admissions, discharges (LPCH), transfers, and off unit procedures.)
Monitors PAL for patients in the unit. Informs the RN of any late
tasks or new STAT orders (LPCH).
+ Maintains a clean orderly and safe environment. Orders and
maintains equipment and supplies for the desk area and unit,
maintains a clean, child proof work area.
+ Maintains and manages medical record according to hospital policy
while observing patient confidentiality. Processes any forms ,
records per procedures, ensures proper patient identification of
all paperwork, has chart available as needed, thins chart and
ensures chart is sent to Medical Records.
+ May coordinate lab labels organized by patient and maintains the
blood board through communication with nursing and phlebotomy.
+ May coordinate the transport of the patient to off unit-procedure
after consultation with the RN. Arranges transport of the patient
to the off unit. Coordinates appointment times for patient.
+ May print diet and allergy report every 8 hours and inform RN or
charge nurse if diet or allergy information is missing.
+ Performs receptionist duties for the unit, including greeting
individuals and handling incoming and outgoing telephone calls,
utilizing knowledge of the unit.
+ Performs related clerical duties required to maintain
departmental operations (e.g., filing, photocopying, typing,
faxing, assigned errands).
+ Practices cost containment in all aspects of job. Utilizes
resources efficiently, monitors charges for supplies, and
recommends changes to existing procedures to improve cost
effectiveness as appropriate.
+ Prioritizes effectively and seeks additional duties when
assignments completed, follows staffing and scheduling guidelines,
arrives to work on time, complies with dress code standards,
assists with orienting new staff and completes any mandatory
+ Responds appropriately in actual or potential emergency events.
Notifies appropriate personnel, communicates with other personnel
to ensure delivery of immediate care needs and intervenes as
necessary with families and staff by working with appropriate
interdisciplinary team members.
+ Responds to customer /staff needs in a prompt attentive manner.
Handles patient call lights and messages appropriately, notifies
Resource Nurse and others of patient flow (admissions, transfers,
+ Triages all broken and/or soiled equipment to the appropriate
department. Assists with keeping the computers clean and plugged
+ Uses the computerized electronic health record and follows policy
on Computers On Wheels (COW) maintenance in accordance with job
requirements and hospital policies and procedures.
Any combination of education and experience that would likely
provide the required knowledge, skills and abilities as well as
possession of any required licenses or certifications is
Education: High School Diploma or GED equivalent.
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills
required to perform successfully the essential functions of the job
and are generally demonstrated through qualifying experience,
education, or licensure/certification.
+ Ability to communicate in a compassionate manner, remaining
patient and courteous and utilizing active listening skills.
+ Ability to demonstrate customer service skills in interactions
with all patients, families and staff, including high volume and
+ Ability to do arithmetic effectively at a level appropriate for
+ Ability to maintain confidentiality of sensitive information.
+ Ability to prioritize tasks.
+ Ability to speak, read, write, and understand English effectively
at a level appropriate for the safe and effective performance of
+ Knowledge of computer systems and software used in functional
+ Knowledge of office practices, procedures, and equipment; filing
and recordkeeping methods and systems; hospital routines and
procedures; medical terminology.
Physical Requirements and Working ConditionsThe Physical
Requirements and Working Conditions in which the job is typically
performed are available from the Occupational Health Department.
Reasonable accommodations will be made to enable individuals with
disabilities to perform the essential functions of the job.
Equal Opportunity Employer
L ucile Packard Children's Hospital Stanford strongly values
diversity and is committed to equal opportunity and
non-discrimination in all of its policies and practices, including
the area of employment. Accordingly, LPCH does not discriminate
against any person on the basis of race, color, sex, sexual
orientation or gender identity, religion, age, national or ethnic
origin, political beliefs, marital status, medical condition,
genetic information, veteran status, or disability, or the
perception of any of the above. People of all genders, members of
all racial and ethnic groups, people with disabilities, and
veterans are encouraged to apply. Qualified applicants with
criminal convictions will be considered after an individualized
assessment of the conviction and the job requirements, and where
applicable, in compliance with the San Francisco Fair Chance
Ordinance. REQNUMBER: 15915-1A
Keywords: Lucile Packard Children's Hospital Stanford, Palo Alto , Unit Secretary - Bass Center (0.6 FTE, Nights), Administration, Clerical , Palo Alto, California
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