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Veterans Preferred - Technical Writer

Company: VMware
Location: Palo Alto
Posted on: October 14, 2020

Job Description:

Military Veterans are Encouraged to Apply. ------------ Technical Writer ------------ VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers--- digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are building extraordinary experiences by mobilizing everything. Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity. Software-Defined Wide Area Networking (SD-WAN) is a transformational approach to simplify branch office networking and assure optimal application performance. Software-Defined WAN has its roots in Software-Defined Networking (SDN), the underlying principle of which is to abstract the network hardware and transport characteristics from the applications that use the network. Our technology enables you to support application growth, network agility, and simplified branch implementations while delivering secure optimized access to cloud data centers and applications. SD-WAN is evolving from simplified cloud management, assured performance WAN Infrastructure to a Client to Cloud to Container story with intrinsic security. It is no longer an ---edge-to-edge technology---. It is expanding to go deeper into the branch or home or frankly anywhere; from individual clients to the cloud, and all the way to the application container, wherever it sits, in the public or private cloud. For the third year in a row , VeloCloud by VMware has been named a Leader in the 2020 Gartner Magic Quadrant for WAN Edge Infrastructure Amongst multiple vendors, VMware emerged again as a Leader, positioned furthest in Completeness of Vision and highest in Ability to Execute. Learn Fast, Trust each other, Have Fun. That embodies the culture of VeloCloud by VMware --- a market leader in the SD-WAN space You will participate in creative projects, with the authority and scope to apply your expertise in a dynamic and technically driven environment. You---ll be part of a bright engineering team that values open communication, empowerment, innovation, teamwork and customer success. Our engineering team members share a strong focused work ethic and a make-it-happen mindset. Role Description We're looking for an outstanding technical writer to join the VeloCloud TechDocs team. Your experience with on-premises and SaaS enterprise software will enable you to work collaboratively with other product team members to create and maintain excellent documentation for VMware's customers. You have a passion for learning about and understanding new technologies and you doggedly pursue information that helps our customers to succeed. When customers struggle, you listen and make improvements. You love building relationships with your peers in engineering and product management (among others) to enhance your knowledge of the product and its customers. You are an active user of the product that you are documenting, and your broad and deep view of the user experience makes you an excellent customer advocate. You will work as part of a distributed, global team in a dynamic environment. You understand the technical writing process, possess the technical expertise to explain complex technical concepts to an administrator audience, and have superb communication, leadership, and project planning skills. ------------ You will: Define customer requirements for documentation projects and create documentation plans and schedules. Create content for experienced technical users as well as those who may be new to administering enterprise software. Work with other IX writers to find opportunities and create strategies for cross-product content reuse and collaborative authoring. Collaborate with software developers, product managers, writers, information architects, quality engineers, and technical support engineers to develop and review information. Use DITA to author high-quality information on schedule. Incorporate customer feedback and suggested improvements into core content. Required Qualifications Ability to learn and understand complex technical concepts and to explain these concepts clearly and concisely 2 years of experience researching, writing, editing, and reviewing product documentation and/or content in support of a technical product. BA/BS in a related field, or equivalent experience. Understanding of structured, task-based writing. Knowledge of technical writing authoring technologies, including XML and DITA. Positive attitude and professional presence to engage with developers and product managers. Project management skills to effectively track and manage assignments, including the ability to estimate, prioritize, and organize tasks effectively. Ability to work cooperatively in a global writing team. Ability to produce new content or revise existing content quickly. VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law . ------ : Engineering and Technology ---------: Technical Writing ------: Manager and Professional ------/------: Full Time ------------: No ------------: 2020-10-08 VMware------------: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what---s possible today at http://careers.vmware.com. ------------------------: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Keywords: VMware, Palo Alto , Veterans Preferred - Technical Writer, Engineering , Palo Alto, California

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