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Desktop Support/Help Desk Engineer

Company: V&C Solutions, Inc
Location: Palo Alto
Posted on: February 16, 2021

Job Description:

V&C Solutions is tight-knit group of professionals. We pride ourselves on excelling at everything we do. We are a small company where everyone makes a difference. If you are looking to work in a fun and energetic environment with people you can call your friends, then V&C Solutions is the place to be.
The person we are looking for will be responsible for providing technical support for our clients. The majority of the workday will be spent on the phone and email, using our state-of-the-art remote-access and network management technology to help our clients with their computer problems and/or questions. You will be tracking trouble tickets through our client management system and will escalate tickets to our senior level engineers when needed. Where you will work will vary from the V&C Solutions office, the client site, or your home, based on your manager's discretion.
V&C Solutions is completely responsible for many companies' computer network systems - Your responsibilities would include:

  • Provide support working alone and with the V&C Solutions team to solve all computer network needs for our clients.
  • Provide support for all incoming help requests (phone, email, web, on-site).
  • Troubleshooting network, and desktop problems.
  • Installation & upgrade of software, hardware, and other equipment.
  • Assisting end users with usability questions and issues.
  • Verify daily backup status. Creating a high level of customer satisfaction through accurate timely follow-up, strong technical skills, good customer communication and relationship building.
    A minimum of 5 years working experience in IT.--- Excellent communication skills (both verbal and written).--- Patience and enjoys interacting with clients (end-users).--- Excellent attention to detail.--- Self-motivation.--- Excellent punctuality.--- Professional appearance.--- Desire to make a difference.--- Must be self-starter possessing drive and ability to work with minimal supervision--- Ability to work as a team member.--- Ability to work under pressure and tight deadlines.--- Microsoft MCP. MCSE and/or other certifications are a plus.--- Must have at least 2 years experience using imaging technologies like Symantec Ghost, Acronis, etc.--- Strong knowledge and experience of Windows 7 and Windows 10 installation and upgrades.--- Solid understanding of Remote Computing technologies--- Strong knowledge and experience with desktop & laptop maintenance. Patching, disk clean-up, etc.--- Strong knowledge of the installation, maintenance, and support of anti-virus and anti-spyware tools. Must be able to quickly remedy infected computer systems.--- Strong knowledge of desktop and laptop hardware. Must be able to troubleshoot issues and recommend a solution and then install it.--- Good understanding of TCPIP as it relates to installing and supporting Desktops & Laptops. For example: Setting to static IP, DHCP, renewing IP, Windows Firewall, and other basic IP fundamentals.--- Good understanding of desktop & laptop security principals.--- Good understanding of email clients. Including Microsoft Outlook.--- Must have a working knowledge of configuring Microsoft Outlook Office 365--- Good knowledge of Microsoft Office applications. Must be able to recommend, install, maintain, and support these applications. Experience with SolidWorks is a plus--- Experience with recommending, installing, and supporting network printers.--- Basic experience with adding and removing workstations from a Microsoft domain.--- Experience adding users, changing passwords, and email addresses in Microsoft Active Directory.--- MAC experience is a plus.--- Experience configuring VPN client's.--- Understanding of Windows profiles.--- Linux/Unix experience is a plus.
    ---

Keywords: V&C Solutions, Inc, Palo Alto , Desktop Support/Help Desk Engineer, Engineering , Palo Alto, California

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