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Network Operations Center Engineer - Up to $180k Salary

Company: Accelere
Location: Palo Alto
Posted on: February 19, 2021

Job Description:

We have built an operational and transactional Enterprise NoSQL database--the world's best platform for integrating data from silos. Organizations around the world rely on it to integrate their most critical data and build innovative applications on a 360-degree view of that data. What we've built, makes it easy to get data in and easy to get data out. It is 100 percent trusted to run critical business operations. Headquartered in Silicon Valley, we have offices throughout the U.S., Europe, Asia, and Australia.About us:We are a fast-growth, Sequoia-backed, pre-IPO company building products that impact millions of people every day. Our customers include Airbus, Boeing, Johnson & Johnson, Genentech, J.P. Morgan Chase, Sony, and the U.S. Department of Defense to name a few. Across the globe, our technology has been used to discover new medicines, run the world's financial systems, prevent terrorism, optimize supply chain etc.Data integration is a complex, $50B/year problem that every organization faces.--We are one of the leaders addressing this huge market opportunity.We have developed a highly differentiated technology called the Data Hub Platform.--The Data Hub Platform simplifies, data integration and enables organizations to achieve a 360-- view of data faster than ever. It allows organizations to integrate all of their data, power transactional and analytical applications and curate data for machine learning and AI.--The Data Hub Platform is, delivered as a cloud service in public cloud for fortune 500 companies.Primary Job Responsibilities* Develop a deep understanding of the DHS operational system and design* Identify key processes and document procedures for correct and complete execution of processes* Identify key systems and performance metrics, define monitoring parameters* Implement and tune the system monitoring platform* Implement tooling and automation for common tasks and issue resolution* Manage real-time monitoring and triage of customer incident reports and incoming alarms* Detect and respond to customer-impacting events* Provide critical incident response/management focused on customer communications* Drive down mean time to engagement and communication for all incident types* Monitor and manage communications during high impact events via relevant channels* Prioritize, manage and own issues impacting customers from detection to resolution* Provide crisp and timely communication on developing issues to relevant stakeholders* Define and manage change management and configuration tracking procedures and toolsSkills Required* Strong knowledge of AWS instances, storage, networking, and management capabilities* Deep understanding of Linux operating system, networking, storage, and system management tools* Experience with Python and various other scripting and shell languages* Very strong trouble shooting and debugging skills* Understanding of cloud security issues and best practices* Strong technical writing and documentation skills* Knowledge of network/system monitoring software* Strong written and verbal communication skills* Ability to work across teams to coordinate issue resolution* Customer-advocate mentality* 5+ years as a member of an operations team for an AWS-hosted applicationAdditional Desirable Knowledge Areas* Understanding or prior use of our Server* Experience with Azure features, capabilities, and troubleshooting* Team leadership experience* AWS--Certification such as Certified Cloud Practitioner, SysOps Administrator, Developer, or ArchitectWe Offer you:* International environment and inclusive culture* Competitive base salary* Competitive bonus (uncapped)* Flexible holidays* Premium health Insurance* Sign on bonusWe're growing explosively. We adopt the 'promote from within' strategy and we'd love to see you grow with us! There's a lot of runway. Let's get in touch!

Keywords: Accelere, Palo Alto , Network Operations Center Engineer - Up to $180k Salary, Engineering , Palo Alto, California

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