Senior AI Services Engineer
Company: Webb Investment Network
Location: Palo Alto
Posted on: November 20, 2023
Job Description:
Career - - Senior AI Services Engineer Aisera Palo Alto, CA, US
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- Job Type: Full-Time
- Function: Data Science
- Industry: Technology
- Post Date: 11/16/2023
- Website: aisera.com
- Company Address: 1121 San Antonio Rd, Suite C202, Palo Alto, CA
94303, US About AiseraAisera is an industry-leading provider of
generative AI and automation solutions. Job Description Aisera is a
leading provider of AI Copilot solutions, utilizing AiseraGPT and
Generative AI to facilitate business transformation and drive
revenue growth through a self-service model. Aisera's AI Copilot
uses industry and domain-specific LLMs to deliver human-like
experiences and auto-remediate requests through AI workflows. With
400+ integrations and 1200+ prebuilt workflows, customers achieve
75%+ automation and 90% cost reduction. Aisera has received
numerous recognitions, including the following: FastCompany Best
Workplaces for Innovators; Inc 5000 Award for Fastest Growth;
Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top
Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator;
CIO Innovation Startup Award; CIO Review Top ITSM Solution; and
Silicon Review 50 Most Admired Companies. Our seasoned founding
team has led companies through several prior successful startups
and acquisitions. We give our employees a lot of responsibility and
ownership of their work, and we hire people from a very wide range
of backgrounds and experience. Our team members operate with a high
degree of empathy for our customers and each other. Join our
dynamic and fast-paced team and be a part of our journey to
revolutionize the industry. The Role: - At Aisera, you will be
driving the deployment and use of cutting-edge Conversational AI
solutions in our customer environments. We're building a
world-class Customer Success team, where each individual loves to
move fast, be challenged, and is constantly looking for
opportunities to make our customers successful. AI Customer Success
team partners closely with other stakeholders to understand the
customer's requirements and drive all technical aspects of the
onboarding phase. This involves activities such as: setting up
integrations to customer's systems, designing and implementing
Robotic Process Automation (RPA), running health checks, etc. You
will lead the charge in defining the best practices for customers
to get the most out of our AI solutions. This is a highly visible
role with unbound growth opportunities. We are looking for
resourceful, selfless team players who regularly go above and
beyond to deliver customer value. This role is based out of our
Palo Alto, CA office. Responsibilities:
- Be the primary technical point of contact for customers
- Develop custom workflows/RPAs based on customers' requirements
(requires JavaScript experience)
- Triage any technical issues reported by customers and work with
Engineering toward the resolutions
- Stay current with the most recent changes to our product and
educate customers on our offerings and updates Basic
Qualifications:
- 8-10 years of software implementation experience working
directly with customers collecting requirements and providing
solutions
- Experience (or strong knowledge) with SSO, REST APIs, AWS and
software integrations
- Development experience with Python and JavaScript required
(Java is a plus)
- A passion for customers and problem-solving, desire to go deep
and become familiar with the customer's technical and business
environment
- Comfortable in a startup environment as we move quickly and
wear many hats in a dynamic environment
- Bachelor's or higher degree in computer science, engineering,
or related technical field Aisera is Global and our success draws
upon the diverse viewpoints, skills and experiences of our
employees. We are proud to be an equal opportunity employer and are
committed to equal employment opportunities regardless of race,
color, ancestry, religion, sex, national origin, sexual
orientation, age, marital status, disability, gender identity or
veteran status.
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Keywords: Webb Investment Network, Palo Alto , Senior AI Services Engineer, Engineering , Palo Alto, California
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