Customer Engineer

Company: Vianai Systems, Inc.
Location: Palo Alto
Posted on: September 3, 2024

Job Description:

The Opportunity:
Vianai is looking for an experienced Customer Engineer who will augment our human-centered products through customer interaction and providing technical workarounds. We need you to drive technical changes for our clients and support them as they are brought onboard and up to speed. Our ideal Customer Engineer is hands-on, collaborative, self-motivated, and innovative. We hope you are as excited as we are to create human-centered AI products poised for rapid growth and adoption.
Expectations:

• 
  
• Collaborate with a diverse team of Designers, Developers, Engineers, and Data Scientists both internally and with our customers.
  
• Perform hands-on and in-depth investigations/debugging at all levels of our software stack.
  
• Strong analytical and quantitative problem-solving ability.
  
• Communicate and present at all levels in a clear and simple manner showing good relationship skills and being a strong team player.
  
• Take leadership to pursue the best, state-of-the-art solutions, within the dynamic requirements and timelines.
  
  Qualifications:
  
  • 
    
  • BS in Computer Science, Human Machine Interface Design, Human-Computer Interaction, or equivalent.
    
  • 3-5 years experience with application development using Python, HTML, CSS, JavaScript, React, and other industry standard languages and frameworks.
    
  • 3-5 years experience with backend and DBMS technology, including SQL Server, MySQL, Redis, Elastic, Kibana, and RabbitMQ.
    
  • Experience with Kubernetes, Docker micro-services, and cloud infrastructures (AWS, Azure, GCP).
    
  • In-depth hands-on experience with industry standard frameworks like React or similar.
    
  • Good understanding of asynchronous request handling (Pub/Sub), threading, and high performance enterprise systems.
    
  • Experience with RESTful APIs (JWT, FastAPI/Flask) and unit testing.
    
  • Curious about new technology, able to change quickly.
    
    Preferred Qualifications:
    
    • 
      
    • MS in Computer Science or equivalent education/experience.
      
    • Familiar with data stack applications like SQL Database, Data warehouse, Kafka, etc.
      
    • Knowledge in Business Intelligence, Artificial Intelligence, and Machine Learning.
      
      Who We Are:
      We are a team of engineers, designers, doers, makers, and thought leaders. We are also sisters and brothers, fathers and mothers, partners and friends. We are curious and creative, confident and humble, and we have a passion for what's next. We believe that when used to amplify our humanity, our technology has the power to do good in the world.
      While Vianai is a part of each one of us, it isn't all of us.
      Our company is founded on a culture of trust, empowerment, and respect. We bring our whole self to work - the non-perfect, messy, sometimes imposter, sometimes expert, sometimes vulnerable, and sometimes superhuman self that contributes to what we believe in. We are committed to advancing inclusion, equity, and diversity because we believe that to design more transparent and beneficial AI systems, we need architects of all types. And to us, the more perspectives the better.
      Vianai has deep expertise in enterprise technologies and landscapes, business application development, engineering services, design thinking, and cutting-edge AI research. We are a startup, and we are founded, funded, and led by veterans of the industry. We think and work like entrepreneurs, but we've brought a wealth of experience and expertise that is deeply relevant to our mission and the market opportunity.
      About Vianai:
      is a Human-Centered AI platform and products company amplifying the power of human understanding and collaboration together with advanced AI techniques, to drive transformation. Vianai's unique human-centered approach empowers data professionals and domain experts to leverage causal data science, drive deeper intelligence into decision making, and improve business outcomes. Vianai customers include many of the world's largest and most respected companies in manufacturing, financial services, retail, and aerospace and defense, among many others. The company is headquartered in Palo Alto, California, and has an R&D center in Israel.
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Keywords: Vianai Systems, Inc., Palo Alto , Customer Engineer, Engineering , Palo Alto, California