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Sr. Product Manager, Trust

Company: eBay Inc.
Location: Palo Alto
Posted on: November 20, 2020

Job Description:

Be challenged. Make an impact. Do cool things that matter.

eBay is looking for passionate and creative individuals, who are excited to define, build and maintain a world-class e-commerce payments platform on the biggest stage in global online commerce. Our product managers are revolutionizing commerce by creating new platforms, and by solving complex problems at a massive scale.

As a Sr. Product Manager in eBays Trust team you will work with our engineering scrum teams to create highly scalable solutions and to build products that will shape the next generation of convenient and delightful post order experiences such as order cancellations, returns, refunds and issue resolution to ensure customer satisfaction and trust.

You will:



  • Define the vision and own the end to end user experience for your product, including end-user-facing mobile (iOS & Android) and web apps, middleware, back-end, partner integrations, reporting and other systems
  • Work with our customers and partners to understand their needs, build business cases to rally support behind the issue and ideate solutions to improve their experience on eBay
  • As part of a cross-functional team, you will get the opportunity to truly bridge the gap between business, operations and technology
  • Lead the day-to-day activities of our exceptional product development team in terms of prioritizing work, building new features, and addressing operational issues
  • Collaborate closely with partner domains such Shipping, Payments, and Buyer and Seller experience to design and deliver industry leading user experiences
  • Provide regular updates to our leadership on progress made and future plans
  • Ensure the world class speed, reliability, scalability, and security of our products


    We are looking for someone with:


    • Outstanding product and design sense; must have the ability to imagine and communicate product experiences including UX designs that are simple and effective, including the ability to create rough wireframes
    • Passion for customer experience and keen interest in e-commerce
    • An analytical mindset and eagerness to build new products
    • A hands-on, methodological approach to product discovery, user research, storytelling and backlog prioritization in order to get to the right user stories that really give our customers what they need
    • High aptitude for learning new systems quickly and managing products across the full technology stack
    • Deep technical knowledge of software design and development; CS degree preferred
    • A demonstrated track record of shipping products that are highly usable and reliable at scale: 2+ years as product manager and/or equivalent experience on multiple reference-able products required
    • Good written and verbal communication skills to ensure that all relevant stakeholders have the information that they need
    • Ability to clearly articulate ideas and complex problems
    • Ability to lead business and technical discussions
    • The ability to translate product strategy into epics or stories and understand business and operational processes as well as financial and operational KPIs.
    • Ability to manage and prioritize development tasks to maximize the effectiveness of the team and maintain engineers energy and enthusiasm over time


      Basic Qualifications:


      • Bachelors Degree in a technical discipline or equivalent industry experience. MBA Preferred.
      • 2+ years experience as a product manager or 5+ years experience in a product team in another role.


        Benefits are an essential part of your total compensation for the work you do every day. Whether youre single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

        Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isnt just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.. To learn about eBays Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.

        eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.

        For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement

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Keywords: eBay Inc., Palo Alto , Sr. Product Manager, Trust, Executive , Palo Alto, California

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