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Inbound Sales Program Manager, Waypoints Program

Company: Rivian Automotive
Location: Palo Alto
Posted on: November 23, 2021

Job Description:

Program Manager, Waypoints Inbound Program Rivian--is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.-- As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.-- Rivian is building a new kind of car company. Starting from a clean sheet has allowed us to learn from and leverage what's been done in the past while giving us the freedom to reimagine mobility from the ground up. Our vehicles and technology are designed and engineered to challenge what's possible and to inspire people to explore the world in new ways. We believe in the power of adventure. While a vehicle can't make someone adventurous, it can nurture that fundamental desire in each of us to go places we've never been and do things we've never done - thoughtfully and sustainably. Science and invention depend on our innate curiosity and desire to explore the unknown.-- The Program Manager, Waypoints Inbound Program will support the development, deployment, and operations of the Waypoints Network Inbound Program. This role supports the Waypoints Inbound Program from planning, program development and operation as maximizing the charging installation experience of our site hosts of independently owned locations. You will become the central point of coordination on the Inbound Program, handling financial tasks, executing agreements, and assisting sales associates with their questions and requests related to planning and building Waypoints Network. Beyond that, you will handle impactful projects and become deeply involved in the business. THIS IS WHAT YOU'LL DO:

  • Coordinate execution of agreements, perform general office tasks, and coordinate other administrative matters (ex: duration schedules for entire deployment activity)
  • Develop and maintain administrative processes that reduce redundancy and improve accuracy, while achieving organizational objectives
  • Assist with projects, event planning, meetings, and other responsibilities that come your way
  • Become an expert in electrical installation standards and charging: develop an in-depth knowledge of infrastructure, hardware, regulation and safety
  • Develop, support and manage vendors for public charging installation to ensure the best site host experience by tracking KPIs and regularly communicating
  • Train vendors on property objection handling, technical skills and customer service
  • Assist in managing down installation costs for public charging
  • Be the source of knowledge and trainer for site host facing team members for charging enquiries and consult on potential solutions
  • Support operational aspects of the wider charging team including payment, logistics and systems
  • Perform additional responsibilities as assigned THIS IS WHAT YOU'LL NEED:
    • 5+ years of experience in Program Management, Project Management, or other related roles
    • 3+ years of experience developing charging projects and holding multiple stakeholders to a timeline
    • Strong project management ability and proven experience
    • Knowledge and understanding of EV charging technology and the competitive marketplace
    • Familiarity with OTC permitting process as it relates to L2 EV Charging
    • Familiarity with various Utility & Government incentive programs for EV Charging Infrastructure
    • Proficient in using Salesforce and Microsoft Office Suite (PowerPoint, Excel, Word) or MacOS Equivalent (Keynote, Numbers, Pages)
    • Familiarity with CRM software platforms, Tableau, and creative tools
    • Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
    • Exceptional written and verbal communications skills
    • Customer-first approach with a relentless passion to improve the charging experience through great, usable solutions
    • Experience executing programs with user experience, purchasing and operations teams
    • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
    • High level analytical ability where problems are unusual and complex
    • BS/BA in Business, Economics, Finance, or a related field
    • Fully vaccinated against the COVID-19 virus (proof required) THIS IS WHERE YOU'LL WORK: #LI-BS3 Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at--accessibility@rivian.com . Please note that we are currently not accepting applications from third party application services. If selected 'other' school, please provide school name.
      Who is your most recent employer? (Type N/A if not applicable). --*
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      I understand that if I am made an offer of employment, it will be conditioned on my demonstration that I have been or will be fully vaccinated against the Covid-19 virus before my agreed upon start date (proof required), unless I request and obtain approval for an exemption due to a qualifying medical condition or sincerely held religious believe. I also understand that my continued employment is conditioned on my obtaining any CDC recommended booster vaccines, as may be required. --*
      -- U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Rivian Automotive are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
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Keywords: Rivian Automotive, Palo Alto , Inbound Sales Program Manager, Waypoints Program, Executive , Palo Alto, California

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