Director, Patient Support Services Strategy Management- Epilepsy and Movement Disorders (EMD)
Company: Jazz Pharmaceuticals
Location: Palo Alto
Posted on: January 9, 2022
Jazz Pharmaceuticals plc (NASDAQ: JAZZ) is a global
biopharmaceutical company whose purpose is to innovate to transform
the lives of patients and their families. We are dedicated to
developing life-changing medicines for people with serious diseases
- often with limited or no therapeutic options. We have a diverse
portfolio of marketed medicines and novel product candidates, from
early- to late-stage development, in neuroscience and oncology. We
actively explore new options for patients including novel
compounds, small molecules and biologics, and through cannabinoid
science and innovative delivery technologies. Jazz is headquartered
in Dublin, Ireland and has employees around the globe, serving
patients in nearly 75 countries. For more information, please visit
www.jazzpharmaceuticals.com and follow @JazzPharma on Twitter.
Required Knowledge, Skills, and Abilities
Works closely with several cross-functional stakeholders including
US Market Access, Commercial Operations, Marketing, Patient
Advocacy, Sales, Compliance, Legal, Medical and Market Analytics
along with relevant external customers and stakeholders.
Has significant interaction with Senior Commercial and Legal
leadership to accomplish overall business objectives.
Oversees existing patient access programs, inclusive of
affordability programs (Co-Pay/Coupon, Patient Assistance Program,
etc.) day to day operations with a focus on operational excellence
in support of patient needs.
Manages external partner performance against contractual
arrangements, SOPs, KPIs, and to budget.
Maintains program SOPs, business rules, exceptions processes,
workflows, scripting, training and reports.
Negotiates and executes contracts/SOWs and budgets for desired
Develops project timelines for new and enhanced services and
manages through to completion. Identifies and communicates
strategic insights and trends in health plan coverage, healthcare
reform, patient access and provider needs.
Supports Field Payer Team reimbursement needs with strong
communication and timely customer service to address customer
Supports Access and Reimbursement Management (ARM) Team with a
strong commitment on the partnership between Patient Support
Services (HUB) and the ARM Team.
Develops strategic recommendations and implementation plans for EMD
patient support services.
Achieves brand specific patient access objectives and KPI's at
launch and throughout the product lifecycle and ensures that
operations are in place to provide optimal reimbursement support at
Leads the design, implementation and ongoing management of all
patient reimbursement HUB services programs.
Develops performance dashboards and interprets hub data for
purposes of assessing market access trends, hub program
utilization, and performance against defined KPIs.
Develops and maintains SOPs and business rules related to all US
Supports the annual brand planning process with data driven
reimbursement insights. Demonstrates fiscal discipline and
accountability to effectively and efficiently manage external
partners and vendors performance through appropriate metrics.
Required/Preferred Education and Licenses
Bachelor's degree required, MBA preferred
Requires a minimum of 7 years' experience within the
biotech/specialty pharmaceutical/pharmaceutical industry
5 years of proven experience working with or in Patient Access call
center HUB operations
Product launch experience required
Excellent analytical (qualitative and quantitative), strategic
thinking, creativity and problem solving skills
Good communicator with ability to influence others
Self-directed, hands-on approach, comfortable with broad and varied
Track record of successfully managing and leading vendor
relationships from both a strategic and operational perspective and
In depth knowledge of pharmaceutical manufacturer compliance
requirements, patient confidentiality (HIPAA regulations), product
reimbursement and product access
Knowledge and experience in Medicare Parts A-D, Medicaid, and
private payer policies, reimbursement process, health policy, areas
of coverage, payment, coding, Specialty Pharmacy, and buy and
Knowledge and experience in *Co-Pay, Coupon, Bridge and Patient
Assistance Programs. *Strong understanding of Maximizers and
Experience with Commercial Brand Planning process, able to
translate brand disease state and business drivers into patient
support programs and operational requirements
"Customer First" customer service orientation. Puts the customer at
the center of all business activities
This role can be performed remote.
Jazz Pharmaceuticals is an equal opportunity/affirmative action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or
any characteristic protected by law.
Keywords: Jazz Pharmaceuticals, Palo Alto , Director, Patient Support Services Strategy Management- Epilepsy and Movement Disorders (EMD), Executive , Palo Alto, California
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