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Senior Director, IT

Company: Vista Equity Partners Management, LLC
Location: Palo Alto
Posted on: January 16, 2022

Job Description:

First Half Update: Read about how Vista has advanced its investment strategies and global ecosystem this year View Now TIBCO Global IT Team is seeking an energetic and experienced service delivery leader who will be responsible for end-to-end service delivery, education, and support for all TIBCO internally-facing technologies. The leader in this role should come from a service oriented background with experience growing and transforming traditional help desks into strategic service delivery teams on a global scale. A strong track record of leveraging technology to modernize and optimize business processes, a deep desire to mentor & foster the careers of technology professionals, an empathy driven approach to building relationships across geographies, and pride in personal accountability are the cornerstones of a candidate we seek. The sr director will inherit a global team of strong technologists and an evolving footprint of technology solutions where a focus on standardizing IT business processes and driving consistency to enable scale will be an early focus. The candidate will lead the effort of standardizing our service catalog and communicating that to the global organization. Automation of Onboarding & Offboarding to reduce the time to value for team members, ensure protection of data, and exceed commitments to internal stakeholders drive the need for this sr leadership role. This role wears many hats and the right candidate will be able to move fluidly between a variety of tasks including business stakeholder governance, requirements gathering, solution and process definition, corporate communications, managing project activities from end to end, and managing to outcomes & SLA targets. The director will report to the VP, Global IT

Keywords: Vista Equity Partners Management, LLC, Palo Alto , Senior Director, IT, Executive , Palo Alto, California

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