Global Customer Advocacy Manager - AMER - Opportunity for Working Remotely
Company: VMware
Location: Palo Alto
Posted on: May 14, 2022
Job Description:
Global Customer Advocacy Manager - AMER - Opportunity for
Working Remotely -at -VMwareAt VMware, our Customers are at the
core of our company shared values. As part of Customer Marketing,
the Customer Advocacy Team is responsible for engaging customers in
a journey to create, feature, and amplify relevant customer content
and stories, through a comprehensive advocacy journey and
relationship. Through meaningful customer engagements we support
VMware strategic growth and advocacy.If you are passionate about
customer marketing and excited about setting up and driving new
projects; if you enjoy working across different teams and
functions, in a dynamic and fast-growing environment, then you
would be an ideal addition to our team.We're seeking a passionate,
highly motivated, and insightful marketing professional to join a
vibrant Global Customer Advocacy team where customers and telling
their stories is at the center of everything we do. You will be
responsible for identify and drive strategic transformational
stories featuring VMware Customers, with strong integration with
all marketing activities and ensuring positive long-term Customer
experiences.While managing the full process, you will leverage and
collaborate with the other elements of the Customer Advocacy Team,
from content creation to amplification, and will work closely with
regional marketing, sales, and business units, managing the
customer relationship.You are a self-starter with the ability to
work effectively in high-energy, fast-paced, cross-functional teams
and can confidently communicate and work collaboratively with peers
and stakeholders. You are accountable as an individual contributor,
as a team member, and as part of a global cross-functional virtual
team that is geographically dispersed.You show enthusiasm, energy,
and tenacity in face of challenging situations.
Outcomes-orientated, with good project management and execution
capabilities, you have excellent communication skills and
confidence in working with a broad range of colleagues and
stakeholders to drive results.Job Responsibilities & Key
ObjectivesThis position reports to the Senior Manager, Global
Customer Advocacy. The Global Customer Advocacy Manager is a key
member of the Global Customer Marketing Team.Global Customer
Advocacy Manager will focus on the AMER Region with the following
responsibilities:
- Identify and nurture strategic customer story opportunities,
develop and execute Customer Advocacy programs in the region, and
support customers in telling their stories through targeted content
amplification programs
- Represent AMER in global efforts through collaborating with
Global Customer Marketing Teams to execute on objectives, creating
and sharing best practices, and drive an integrated customer
content marketing approach
- Develop content and engagements supporting focused marketing
and sales initiatives through impactful customer stories in-house/
with agency partners
- Develop deep relationships with internal stakeholders
(including senior level), coordinate, collaborate, and influence
across functions and teams (e.g., key Solutions Marketing teams,
Global Customer Advocacy Team, AMER field marketing)
- Develop deep relationships with the business (sales, customer
success) and manage direct relationship with customers for program
pitches, relationship management, and ongoing check-ins
- Be a trusted advisor for the team by staying informed on
external and internal relevant matters and providing visibility to
the AMER Programs and alignment on strategy, objectives, and AMER
priorities and focus VMware Solutions areas
- Ensure regular visibility of AMER customer stories and infuse
customer stories content into all VMware marketing initiatives:
events, PR & AR, digital, social, comms, executive marketing,
VMware Briefing Centers, and internal CommsSkills & Requirements
- Minimum 5 -years -of direct participation or responsibility for
Customer Advocacy marketing and/or building/executing similar
customer engagements programs.
- Strong experience -of program or project management. Have
simultaneously managed multiple -high-priority tasks or projects
with competing deadlines, across various departments
- Superior leadership presence, with excellent cultural
sensitivity, a global mindset, and a proven ability to influence
and inspire across all levels of the organization and develop
strong relationships with internal and external stakeholders.
- Team player with strong verbal and written communications
skills, good judgment, strong fit into a rapidly changing high-tech
B2B environment.
- Flexibility and willingness to work as part of a centralized,
global team with roots in the region, with occasional night/early
morning calls with colleagues globally
- Experience working in virtual teams and managing internal and
external teams and resources, cross-functionally and
cross-geography
- Fluency in English
- Limited travel, mostly within US
- Positive, problem-solving personality, strong creative thinking
and ability to operate with little guidance
- Hands-on familiarity with major productivity tools, digital
marketing tools and channels
- Education: Bachelor's -degree -or equivalentThis job
requisition is not eligible for employment-based immigration
sponsorship by VMware.Category: -MarketingSubcategory:
-MarketingExperience: -Manager and ProfessionalFull Time/ Part
Time: -Full TimeLocation: -Remote; USCategory :
MarketingSubcategory: MarketingExperience: Manager and
ProfessionalFull Time/ Part Time: Full TimePosted Date:
2022-05-05VMware Company Overview: At VMware, we believe that
software has the power to unlock new opportunities for people and
our planet. We look beyond the barriers of compromise to engineer
new ways to make technologies work together seamlessly. Our cloud,
mobility, and security software form a flexible, consistent digital
foundation for securely delivering the apps, services and
experiences that are transforming business innovation around the
globe. At the core of what we do are our people who deeply value
execution, passion, integrity, customers, and community. Shape
what's possible today at http://careers.vmware.com.Equal Employment
Opportunity Statement: VMware is an Equal Opportunity Employer and
Prohibits Discrimination and Harassment of Any Kind: VMware is
committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free
of discrimination and harassment. All employment decisions at
VMware are based on business needs, job requirements and individual
qualifications, without regard to race, color, religion or belief,
national, social or ethnic origin, sex (including pregnancy), age,
physical, mental or sensory disability, HIV Status, sexual
orientation, gender identity and/or expression, marital, civil
union or domestic partnership status, past or present military
service, family medical history or genetic information, family or
parental status, or any other status protected by the laws or
regulations in the locations where we operate. VMware will not
tolerate discrimination or harassment based on any of these
characteristics. VMware encourages applicants of all ages. Vmware
will provide reasonable accommodation to employees who have
protected disabilities consistent with local law.
Keywords: VMware, Palo Alto , Global Customer Advocacy Manager - AMER - Opportunity for Working Remotely, Executive , Palo Alto, California
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