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Strategic Customer Success Manager

Company: Branch Metrics
Location: Palo Alto
Posted on: May 14, 2022

Job Description:

As a Senior Customer Success Manager - Strategic Accounts, you will work with our top accounts to strengthen and expand relationships by optimizing their use of the Branch platform. You're an energetic and organized self-starter; you understand the sales/post-sales process and technical details of mobile SDKs / APIs, can build and maintain relationships with the right decision-makers, and can succinctly define and communicate the specific technical benefits of Branch appropriate for each user. You will be a key driver of growth for the company and on the front lines for evangelizing our product to our key accounts.
As a Strategic Customer Success Manager, you'll get to:

  • Demonstrate how marketing teams, product managers, and mobile app developers can utilize Branch in a variety of ways through trainings, demos, and strategy sessions via phone calls and on-site visits.
  • Work with 5-10 strategic accounts to drive success through initial onboarding, product adoption, retention, and identifying value-add features.
  • Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction.
  • Be a dedicated, full-time Executive level asset for Strategic Accounts. -
  • Work with the growth team to design and execute customer success campaigns.
  • Serve as customer advocate internally by effectively collaborating with cross-functional teams including product, sales, support, marketing, and engineering.
  • Make every Branch user happy with every interaction, regardless of deal size.

    You'll be a good fit if you have:

    • 6+ years of experience in Consulting, Technical Account Management or Customer Success managing complex Enterprise/Strategic accounts.
    • Prior experience in either ad technologies, marketing email platforms, mobile tech, or mobile analytics or enterprise SaaS platforms.
    • Ability to interface with C-level executives to drive program strategy and ROI.
    • Proven account planning methodology that has led to large-scale growth in accounts with large, ambiguous whitespace opportunities.
    • Confidence in having technical conversations with technical and non-technical points of contact.
    • Problem-solving skills around technical, product, and business questions.
    • Ability to build great relationships with both non-technical and highly technical customers.
    • Contribute to the success of a fast-paced and growing organization.

Keywords: Branch Metrics, Palo Alto , Strategic Customer Success Manager, Executive , Palo Alto, California

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