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Enterprise Customer Success Manager

Company: Branch Metrics
Location: Palo Alto
Posted on: May 15, 2022

Job Description:

As a Customer Success Manager, you will work with our commercial and enterprise accounts to strengthen and expand relationships by optimizing their use of the Branch platform. You're an energetic and organized self-starter; you understand the sales process and technical details of a mobile SDK / API, can build and maintain relationships with the right decision-makers, and can succinctly define and communicate the specific technical benefits of Branch appropriate for each user. You will be a key driver of growth for the company and on the front lines for evangelizing our product to our key accounts.
As a Customer Success Manager, you'll get to:

  • Demonstrate how marketing teams and mobile app developers can utilize Branch in a variety of ways through trainings, demos, and strategy sessions via phone calls and on-site visits.
  • Work with 20 top accounts to drive success through initial onboarding, product adoption, retention, and identifying value-add features.
  • Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction.
  • Work with the growth team to design and execute customer success campaigns.
  • Serve as customer advocate internally by effectively collaborating with cross-functional teams including product, sales, marketing, and engineering.
  • Make every Branch user happy with every interaction, regardless of deal size.

    You'll be a good fit if you have:

    • 3+ years of experience in a customer/client-facing role such as Customer Success Manager, - Technical Account Manager or Sales Engineer.
    • Ability to have technical conversations with technical and non-technical people.
    • Problem solving skills around technical, product, and business questions.
    • Strong time management skills and the ability to manage multiple competing priorities.
    • Prior experience at a growth stage MarTech or AdTech company.

Keywords: Branch Metrics, Palo Alto , Enterprise Customer Success Manager, Executive , Palo Alto, California

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