Account Manager - $1,500 Sign On Bonus

Company: Williams Lea
Location: Palo Alto
Posted on: May 16, 2022

Job Description:

Williams Lea is hiring for an Account Manager for our Palo Alto office to work Monday to Friday 8:00 am or 5:00 pm! This position will require proof of Covid-19 vaccination Pay: $90,000 annually + $1,500 Sign On Bonus Benefits: Medical Dental Vision 401k PTO Life Insurance Prescription Drug Plan Flexible Spending Account Domestic Partner Benefits Commuter Benefits Company Provided Parking Free beverages Job duties *Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees *Manage relationships with clients by ensuring a high level of customer satisfaction *Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance *Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client *Responsible for employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management *Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary *Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development *Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly *Review monthly P&L and submit necessary changes to financial analyst *Review all labor allocations; manage over-time and time-off to avoid non-billable charges *Create and distribute monthly invoice, ensuring it meets contractual requirements Participate in the budget process; ensure all operational processes are managed to timeline and budget Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making Solicit feedback from clients (client outreach) regularly Foster cross-training and a sense of team work to optimize client service delivery Educate clients regarding Williams Lea services already providing and those available through strong sense of the client's business and the impact our services may have on their success Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users - escalate opportunities to manager Participate or lead due diligence, implementation (people, process, technology) for new business within client account; participate as needed on other new client accounts. Be able to lift up-to 50 lbs. on a regular basis. Adhere to Williams Lea policies in addition to client site policies Job qualifications A Bachelor's degree or equivalent experience is required Over 5 years' experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations Excellent client service skills with a service-minded approach towards the client Proven experience in the delivery and management of complex multi-service solutions for clients Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L Who we are: From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team. Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation. Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success. Your safety and well-being: As we all continue to deal with the effects of COVID-19, your health and well-being remain our top priority. In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designated authority, as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times. Face masks: To supplement social distancing and where stipulated, everyone is required to wear a face mask at all times upon entering and when working within the building. Social distancing: Workstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

Keywords: Williams Lea, Palo Alto , Account Manager - $1,500 Sign On Bonus, Executive , Palo Alto, California