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Manager/Senior Manager - Product Development

Company: American Express
Location: Palo Alto
Posted on: June 19, 2022

Job Description:

Description -The Global Analytics, Data & Marketing (ADM) team is responsible for overseeing analytics, data products and platforms specific to the Global Merchant & Network Services (GMNS) business. - - Our team is dedicated to helping American Express leverage enterprise-wide capabilities and assets to strengthen our integrated network and become an essential part of our customers' digital lives. We directly support and strengthen our network of merchants by maintaining and enriching Amex closed loop merchant data, executing scaled and bespoke insights and analytics to drive merchant and partner marketing and operations, and identifying prospective merchants and suppliers to bring into our integrated network.

Within ADM, the Coverage & Activation Data Solutions Team supports and strengthens our network of Merchants by focusing on capabilities that match internal and external data sources to systematically expand lead generation channels, increasing perception of coverage and exposing gaps in acceptance. - The team partners closely with marketing and technology teams to enable data products by enriching the quality of data and to integrate it with highly strategic use cases across the enterprise. - As a part of the digital journey, the team continues to explore innovative solutions on big data, using traditional and digital data sources that are expected to generate incremental value.

Reporting to the Director Coverage & Activation Data Solutions, the Mgr./Sr. Manager Product Development will be responsible for building data products that leverage Big-data based matching and arbitration algorithm(s) enabling advanced analytics, AI/ML solutions, data distribution, data governance rules, user-interface for data review / manipulation and APIs for real-time data integration to the usecases.

Primary responsibilities include:

Define and execute merchant data product strategy by enhancing and enabling new use-cases to support GMNS and enterprise priorities. Creating and maintaining the product roadmap and work with multiple partner teams towards seamless execution.Deliver strategic priorities for a global product by building scalable data solutions to evolve and transform merchant experiences that rely on rich merchant data. Establish and maintain relationship and communication channels with internal customers & stakeholders of the product across Merchant, EDDS, Consumer & Commercial organizations within American Express. Keep the partners engaged with latest product development efforts and capture their needs/inputs to further enhance the product.Be a data quality guru with an ability to analyze, slice and dice data with a keen eye for identifying opportunities for greater efficiency and improvement to merchant data, as well as maintenance/governance processes around it.Work closely with the Data Science team to identify how advanced analytics, AI/ML solutions can be leveraged to build new product features and define the product roadmap.Closely partner with Technology teams to maintain the product backlog, frame business requirements (user-stories), test and deliver data capability projects using Agile/SAFe -methodology. Be a champion for our data users and work with Technology teams to continuously improve the products for the team, incorporating feedback from end-users.
Minimum Qualifications -Qualifications:

Masters in Computer Science, Engineering, Information Management or a related (quantitative) field, and 2+ years of relevant experience or Bachelor's degree with 4+ years of relevant experience.At least 2 years' experience as a Product Owner/Manager of a data product is required. Exposure to end-to-end product management (using Agile/SAFe methodology) to quickly convert ideas into objectives, set priorities and successfully deliver new products & solutions to market.Ability to understand product architecture, and connect the dots between business objective and technical solution to make informed business decisions.Excellent verbal and written communication and negotiation skills combined with an ability to interact effectively with diverse audience across Business and Technical teams is required. Good business acumen to convey key benefits to customers and successfully launch new solutions.Demonstrable analytical aptitude and ability to analyze data to come up with meaningful insights and make informed business decisions. Knowledge of SQL / Hive / Python and other data querying and manipulation techniques as well as scripting techniques is highly desired.Basic understanding of advanced analytics/AI-ML techniques and how they can be leveraged in a product will be a plus. Self-starter who can combine exceptional problem-resolution and critical thinking skills and be willing to adapt to new technologies / tools.Information Management experience is highly desired; knowledge of AXP closed-loop (merchant / network / issuer) data will be a plus.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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Job -MarketingPrimary Location -US-New York-New YorkOther Locations -US-Arizona-Phoenix, US-California-Palo Alto, US-Florida-SunriseSchedule -Full-timeJob Posting -Jun 14, 2022, 8:12:01 PM -- -Jun 29, 2022, 9:29:00 AM

Keywords: American Express, Palo Alto , Manager/Senior Manager - Product Development, Executive , Palo Alto, California

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