IT Director of Laboratory Systems and Services

Company: Stanford Health Care
Location: Palo Alto
Posted on: June 22, 2022

Job Description:

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. - Day - 08 Hour (United States of America) This is a Stanford Health Care job.A Brief OverviewThe Director, Laboratory Systems and Services has the overall responsibility for implementing and supporting both custom and packaged application software for all laboratory related IT systems within Stanford Hospitals and Clinics. The position has a full life-cycle application portfolio management of the full suite of laboratory applications in both the Inpatient and Ambulatory setting.LocationsStanford Health CareWhat you will do

• Maintains direct knowledge of current and future capabilities across the laboratory applications portfolio
• Ensures consistent communication and alignment with key stakeholders - including senior Operational Leaders and Medical Directors within Department of Pathology
• Advises IT management and relevant steering committees regarding the direction of advanced laboratory portfolio systems and applications
• Conducts research and publishes white papers and decision point documents for use in the department, end user communities and governance committees
• Develop roadmaps and long range plans for all applications in the laboratory portfolio
• Maintains strong understanding of technology and its application to achieve clinical and business objectives
• Prepares analysis and/or proposals when necessary
• Provides strategic and operational leadership for lifecycle management, including selection, implementation, maintenance, upgrade, and enhancement of SHC's laboratory systems
• Incorporates best practices to improve existing organizational methods and process
• Works closely with other IT leadership in developing short and long range plans, and reviews these plans with senior IT leadership as well as other organizational management
• Ensure that the interaction and communication with key business and clinical leaders promotes full understanding of laboratory systems strategies and goals
• Co-manages effective governance and portfolio management of laboratory applications to ensure stakeholder engagement, consensus on prioritization, effective resource management , and functional accountability through all phases of laboratory application and product lifestyle.
• Establishes strategic alignment by linking IT strategy with SHC's business improvements and a planning process that communicates effectively about cost, impacts and reporting
• Develops and monitors various metrics of IT system effectiveness and efficiency including up-time, overall performance and capabilities for a disaster recovery
• Works with IT Service Management teams to develop end to end change, incident and problem management processes
• Ensure that all incidents are handled in a timely and appropriate manner and acts as a primary point of escalation during critical incidents
• Works with direct reports, other team members and peers to develop and maintain an effective 24x7 on-call support for all in scope systems
• Prepare analysis and/or proposals when necessary.
• Provide strategic and operational leadership for lifecycle management, including selection, implementation, maintenance, upgrade, and enhancement of SHC's information technology systems and applications.
• Incorporate best practices to improve existing organizational methods and processes.
• Work closely with other IT leadership in developing short and long range plans, and reviews these plans with senior IT leadership as well as other organizational management.
• Guide requirements gathering and solution design activities including the design of workflows as it relates to area of responsibility.
• Negotiate resolution of conflicting requirements across the agencies and/or departments.
• Set and measure performance objectives and provide regular one-on-one feedback to all members of the team.
• Hire, evaluate the performance of and implement corrective action, up to and including termination, for assigned staff as necessary. Address individual staff performance problems as needed.
• Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for the suite of applications in the responsibility area.
• Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups.
• Ensure both foundation and community physicians have a high level of customer satisfaction for services and products provided.
• Effectively support and fulfill the vision of SHC for developing these services and capabilities to support growth and outreach business initiatives.
• Be appropriately trained and advocate the use of Process Excellence methodologies approved within SHC such as Lean.
• Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and IT strategies.
• Define procedures that are compliant with hospital and departmental policies.
• Assist with the preparation of budget for IT systems and services related to area of responsibility.
• Keep abreast of new developments, and forecasts future trends in the areas of health care IT management. Maintain a strong understanding of technology and its application to achieve medical and business objectives.
• Prepare analysis and or proposals for other enterprise departments when necessary. Serve as an internal consultant to other IT management staff, and operations community as needed.
• Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows.
• Support Director and other associates with marketing efforts and other educational events as assigned.
• Support research and publish "white papers" and "decision point documents" for use in the department, user communities, Care Delivery Council, and Executive IT Steering Committee as assigned.
• Collaborate with other managers and leads to develop an effective on-call rotation schedule across various teams for 24/7 support.
• Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required.Education Qualifications
  • Bachelor's degree from an accredited college or university
  • EPIC certification in Beaker AP or CP strongly preferred
  • Medical Technologist ASCP Certification, strongly preferredExperience Qualifications
    • Ten (10) or more years of years of progressively responsible and directly related work experience managing Lab Information Systems (LIS) application teams.
    • Prefer years of experience with relevant applications, including EPIC Beaker AP deployment, strongly preferred.
    • Previous LIS managerial experience in a healthcare provider organization is required.Required Knowledge, Skills and Abilities
      • Unique combination of operational expertise, business process management principles and strategic planning to drive operational effectiveness
      • Ability to lead effectively and utilize social influence to achieve organizational objectives Ability to communicate effectively with all levels of the organization and external vendors Ability to negotiate, plan and organize, analyze and resolve problems
      • Ability to succeed in demanding situations through achieving balance between technical and business interests, accomplishing results through third parties, remaining focused on given objectives, modulating speed, quality and costs, and thriving under pressure
      • Ability to communicate effectively at all levels of the organization including with executives, physicians, and nurses
      • Ability to demonstrate objectivity, sensitivity, and a balanced perspective regarding employee concerns and organizational issues
      • Ability to establish the strategic direction and business plans for the laboratory IT systems group Ability to evaluate and negotiate contracts and manage vendor service agreements
      • Ability to manage complex projects and resources (people, costs, and time) across multiple sub-teams Ability to use judgment and make sound decisions
      • Knowledge of leadership and staff development practices and principles, coaching, talent management strategies and programs
      • Knowledge of local, state and federal regulatory requirements related to areas of responsibility Knowledge of the principles and practices of workforce planning and processes These principles apply to ALL employees:SHC Commitment to Providing an Exceptional Patient & Family ExperienceStanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.You will do this by executing against our three experience pillars, from the patient and family's perspective:
        • Know Me: Anticipate my needs and status to deliver effective care
        • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
        • Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in -all of -its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Keywords: Stanford Health Care, Palo Alto , IT Director of Laboratory Systems and Services, Executive , Palo Alto, California