Resident Services Manager
Company: Sares-Regis Group
Location: Palo Alto
Posted on: August 5, 2022
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Job Description:
Location: US-CA-Palo AltoJob ID: 2022-3409Category: Customer
Service/Support Oak Creek ApartmentsOverviewWe are growing! Sares
Regis Group of Newport Beach, California, is a privately held real
estate development, investment and management firm that focuses on
commercial properties and multifamily communities in the western
U.S. Since its founding in 1993, SRG has developed and acquired
more than $7 billion in commercial and residential assets. The
company manages a combined portfolio of approximately 25 million
square feet of office and industrial space and 25,000 apartment
units. OPPORTUNITY: RESIDENT SERVICES MANAGER - PALO ALTO, CASares
Regis Group is seeking an experienced property management
professional to work at our beautiful 759-unit Oak Creek Apartments
community. This is a great career opportunity in an ideal
location!SUMMARYThe Resident Services Manager is responsible for
resident retention by managing resident relations, maximizing
renewals and effectively marketing the community. ESSENTIAL DUTIES
AND RESPONSIBILITIES Supervisory responsibilities: the resident
services manager supervises renewal leasing consultants and may
supervise other staff relative to community relations; hires and
develops an effective team, which includes setting goals, coaching,
counseling and disciplining employees in conjunction with the
community manger, writing and delivering performance reviews.
Manages audits on lease renewals and renter's insurance to ensure
both are in compliance.Creates implements, adjusts and monitors the
marketing and renewal plans and events for an active and original
resident activity calendar. Manages and responds to the Kingsley
Survey and on social media for the community. Solicits current
residents for social media ratings.Manages and responds to
escalated resident issues.Acts as liaison between the maintenance
and office personnel on repetitive work order issues.Reads, follows
and implements the company and employee handbooks, property policy
manuals and any other governing documents.QUALIFICATIONS --- Must
have 2-4 years of related property management experience on 200-500
units. --- Must have demonstrated customer service and resident
engagement experience. --- Ability to calculate figures and amounts
such as: discounts, interest, commissions, proportions,
percentages; ability to apply concepts of basic math.--- Ability to
work independently without direct supervision.--- Must have
knowledge of operations software used at the property level;
Outlook, Internet software, EXCEL, and WORD.--- Current driver's
license and auto insurance.--- Able to work weekends and overtime
as job requires.Salary range is $24.00-$26.00/hour. We offer a
competitive compensation package that includes a 401(K) match,
rental discounts depending on location, rental incentive and
renewal compensation, and bonuses. Regular full time employees who
work between 30-40 hours a week are eligible for medical, dental,
vision, other voluntary benefits and vacation accrual. Sick time
accrual is provided in accordance with law.PLEASE APPLY ONLINE
AT:SARES REGIS CAREERS WEBSITEEQUAL OPPORTUNITY EMPLOYER All
positions contingent on completion of successful background screen
and drug test.PM21PI187649275
Keywords: Sares-Regis Group, Palo Alto , Resident Services Manager, Executive , Palo Alto, California
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