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Director, AMER EUC Delivery - Opportunity for Working Remotely

Company: VMware
Location: Palo Alto
Posted on: September 18, 2022

Job Description:

Director, Professional Services Delivery, End User Computing (EUC)The Elevator Pitch: Why will you enjoy this new opportunity?In End-User Computing (https://www.vmware.com/it-priorities/empower-digital-workspace.html) (EUC) at VMware, we are in the business of digital transformation. VMware Professional Services (PS) leads the implementation and champions the adoption of solutions purchased by our customers, working directly with customers ranging from small school districts to Fortune 50 companies. You will have opportunities to solve customers challenges and deliver secure digital workspaces with VMware technology while being a part of our ever-growing, $1 billion-plus Professional Services organization focused on the success of our customers.We are leaders in the growing End User Computing market, and with growth comes opportunities to show your value and be rewarded. The many benefits of working at VMware PS as a leader include performance bonuses, workplace flexibility, interacting with customers during pre-sales and project delivery, leading an energetic and passionate team, and thriving in an inclusive culture.If you are ready to accelerate, innovate and lead, join us as we challenge the status quo and transform the digital workspace.Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

  • As a Director, you will lead a team of accomplished professionals, to further develop a culture of technology and customer leadership in delivering EUC technology for VMware customers. You will also work with your peers in the EUC PS Leadership Team and across VMware to continuously improve our delivery methodology, our services portfolio, and Go-To-Market strategy for Services.
  • You will forge close relationships with your Sales counterparts to ensure that EUC PS is accelerating the adoption of EUC solutions by our customers.
  • You will be responsible for the Globals & Canada Segment of EUC customers, where you will be accountable to revenue, margin, and customer satisfaction metrics.
  • You will develop and evolve services strategies to activate the transition of customers to SaaS deployment and Subscription consumption models.
  • You will build strong Business Group (product engineering) relationships to drive innovative solutions for VMwares customers on the leading edge of Digital Workspace transformation.
  • During your first month, you will work with several peers and your manager to gain insight and experience about how the business runs, our tools, metrics, and business priorities. Also, your manager will help you gain access to other important internal stakeholders to help you establish your network of contacts across different VMware business units to make you successful as a VMware Leader.
  • Within your first three months, you will be expected to have a good grasp of the business and start to make an impact on the professional development of your team members, as well as increasing the impact of our services on our customers through quality relationships with internal and external stakeholders.
  • Starting on your fourth month, your will take full ownership of business outcomes, continue to develop your own leadership skills, and continuously expand your sphere of influence.What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
    • Leadership is about people and how to make them better and more accomplished than they are today. Our people are our number one priority. VMware PS consultants are among the top VMware talent, and they produce a great deal of innovation and customer success. Enabling and guiding them with a leadership style that is flexible, proactive, and innovative is the best way to keep your team engaged and fulfilled.
    • You will participate in revenue and sales forecasting, identify trends and opportunities to increase Services sales on our GEH customers, and work together with sales teams to ensure that a proper services offering is attached to product sales. Influencing sales, although not your primary responsibility, is a relevant part of your job.
    • You will lead cross-functional teams within the Customer Experience and Success organization, ensuring our VMware team is engaging in an optimal fashion to lead end user adoption for our customers.
    • You will gather information from the field teams, aggregate data, and provide senior leadership with insights that will help improve the overall efficiency of Professional Services.What is the leadership like for this role? What is the structure and culture of the team like?You will be joining the team led by Jaret Lynch, Senior Director of EUC Professional Services. Jaret has been with VMware for nearly nine years, where he has focused on building highly collaborative and innovative teams. He believes in fostering a culture where team members feel empowered with the right support from leadership to perform at a high level. Team members interact on a regular basis with teams aligned to their manager as well as with working groups focused on driving strategic internal projects.You will have the opportunity to enjoy one of the most rewarding careers in technology, and your manager, mentors, and peers will help you every step of the way. You will have ample opportunities to grow at each stage of your career in VMware professional services.Where is this role located?Remote: You can perform this role while residing anywhere in the continental United States or Canada, as long as you live close to an airport.You will occasionally travel to customer facilities as well as to meet with your peers, stakeholders, and leadership teams to planning and business reviews sessions.What are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting https://benefits/vmware.com . www. benefits.vmware.com
      • Employee Stock Purchase Plan
      • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
      • Generous Time Off Programs
      • 40 hours of paid time to volunteer in your community
      • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
      • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
      • Wellness reimbursement and online fitness and wellbeing group classes
      • Presence in our annual Professional Services and Salesconference, where you get to network with thousands of VMware employees, learn from the top subject-matter experts in the company, and have fun. The conference happens at the companys discretion. It was virtual due to the pandemic for the past three years.This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.Category : Services and ConsultingSubcategory: Solutions ArchitectExperience: Business LeadershipFull Time/ Part Time: Full TimePosted Date: 2022-06-16VMwares Professional Services team is obsessed with helping organizations achieve their goals with the power of VMware technology. As partners throughout their digital transformation, we work with customers to build the IT capabilities, competencies, and culture they need to improve employee and customer experiences, accelerate innovation, and confidently move into the future. Join our team, and youll work alongside a diverse group of people who are passionate about sharing their broad expertise and empowering you to do your best work. Our technology is changing the way the worlds biggest brands do business. Where will your impact be made?VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com.Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Keywords: VMware, Palo Alto , Director, AMER EUC Delivery - Opportunity for Working Remotely, Executive , Palo Alto, California

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