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Assistant Restaurant Manager

Company: Dinah's Garden Hotel Headquarters
Location: Palo Alto
Posted on: September 19, 2022

Job Description:

SUMMARY

The Assistant Restaurant Manager is responsible for assisting the Restaurant Manager with the supervision of the Restaurant and Room Service to ensure guest satisfaction, profitability, and a positive, productive and compliant work environment. Work hours/days vary as dictated by business needs and may include weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Directing Team Members


-Supervise, guide and direct FOH Restaurant employees.
-Direct staff to rectify any deficiencies.
-Provide accurate feedback on performance to the Restaurant Manager.
-Supervise and reconcile cash controls for each shift in attendance.
-Ensure FOH all staff are trained on technical and service aspects of the job.
-Provide constructive feedback to employees to help them perform their jobs better.
-Ensure that all staff report to work as scheduled; document any late or absent employees.
-Work with Restaurant Manager to ensure that employees have the necessary resources to effectively perform their jobs.
-Develop, train and maintain a professional workforce.
-Minimize waste and maintain control of labor costs as well as overseeing proper break policies.
-Assist FOH staff during business hours.
Customer Service

-Interact with guests and clients to monitor and assess satisfaction trends, evaluate, and address issues and make improvements accordingly.
-Responsible for guest satisfaction in terms of Food and Beverage, hospitality, and service standards.
-Responsible for engaging the guests with friendly dialogue. (Touching tables)
-Resolve guest complaints, ensuring guest satisfaction.
-Ensure all services to our guests are conducted in a highly professional and efficient manner.
Safety

-Oversee the cleanliness of the restaurant dining room as well as the Poolside Patio, this includes all Pool Area.
-Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
-Maintain proper storage procedures as specified by Health Department and Hotel requirements. Inspect food and beverage outlets for proper storage, sanitation, security, neatness, and rotation of inventory.
-Ensure a safe working environment and attitude for all FOH staff.
Miscellaneous

-Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
-Establish and maintain an effective communication and information system through logs, emails, weekly meetings, and open communication with all departments.
-Monitor and inspect any deliveries. (Linen, etc)
-Complete bi-weekly payroll.
Events

-Provide timely responses with income inquiries regarding our event space.
-Create BEO's.
-Assist with the execution of the event and ensure that goes smoothly and meet the expectations of the guest.
Perform other duties as directed, developed, or assigned.
Associated topics: backend, food service supervisor, frontend, grocery store manager, operations manager, produce manager, restaurant general manager, restaurant manager, service manager, shift leader

Keywords: Dinah's Garden Hotel Headquarters, Palo Alto , Assistant Restaurant Manager, Executive , Palo Alto, California

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