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Product Manager, Risk Infrastructure

Company: WePay
Location: Palo Alto
Posted on: September 24, 2022

Job Description:

About The Role:

WePay's product organization is growing and we are looking for an enthusiastic product manager to drive the roadmap for our Risk Infrastructure team. In this role, you will have the opportunity to shape WePay's risk solutions and contribute towards mitigating payment fraud and ensuring a seamless transaction experience for SMB merchants. You will constantly be faced with challenging and interesting data problems where no two days are the same.

We are looking for someone who can come to deeply understand merchant payment needs across web and mobile channels, has worked with modern technology stacks (cloud services, API integrations, microservices, mobile/web front-ends, etc.), and embraces design thinking (client journey, UX / UI, moments of truth).

The ideal candidate is self-motivated and passionate about designing customer-obsessed products, manages product release plans, flexibly adapts to internal & market forces, and has superior influencing / relationship management skills. This person will succeed by achieving goals driven by optimal digital experience, product performance KPI, time-to-market, internal and external stakeholder satisfaction. Help us drive development of innovative Payment Solutions for Small Business merchants around the world!

What You Will Do:

  • Define product requirements; create user stories; clearly articulate acceptance criteria for various use cases; and maintain and prioritize product backlog.
  • Work with external and internal stakeholders to identify and understand their pain points and needs (through qualitative and quantitative methods) their unique needs and then translate those insights into new products and features.
  • Work alongside our talented engineers as a trusted partner through all phases of the product development lifecycle.
  • Collaborate closely with cross-functional teams including risk & compliance, customer delight, and leadership on the continuous evolution of our product strategies & roadmap.
  • Determine success metrics and measure, track, and report on the progress and effectiveness of your product initiatives.
  • Articulate the product vision and objective, in alignment with business strategy
  • Work closely with end-users to understand their pain points and needs and then leverage those insights to inform our product roadmap.
  • Write product requirements - typically as user stories and epics
  • Work closely with engineering on all phases of the product development lifecycle including maintaining and prioritizing the product backlog and participating in scrum meetings, planning, reviews and retrospectives.
  • Manage all aspects of in-life products, including customer feedback, requirements, and issues
  • Build productive relationships and collaborate closely with various cross-functional stakeholders across product, risk & compliance, marketing, revenue etc.>

    What We Are Looking For:
    • End-to-end product management experience ideally focused on shipping and scaling innovative platform products.
    • A thinker and a doer - effective at driving both product strategy and execution.
    • Strong technical acumen and experience acting as a trust partner to engineering driving complex product initiatives.
    • A creative innovator with the ability to define business tradeoffs and value; generate out-of-the-box solutions, and cut through ambiguity to drive results.
    • An effective collaborator and engaging communicator with the ability to influence and align various cross-functional stakeholders.
    • Customer-focused with the natural ability to empathize with their needs and build solutions that address them and deliver exceptional experiences.
    • Self driven and organized with the ability to effectively prioritize and execute on multiple concurrent initiatives.
    • Data driven - able to derive meaning from various sources of data and leverage those insights to solve problems and to enhance our product roadmap.>

      About WePay

      WePay's mission is to make commerce seamless. Our products help software companies integrate payments into their applications - thereby empowering small businesses and individuals to get paid easily and quickly using their go-to apps and software. Our customers include BigCommerce, TouchBistro, Meetup, and Freshbooks, just to name a few. By joining forces with JPMorgan Chase, a global financial services firm with over $2.5 trillion in assets that serves millions of customers worldwide, WePay is now able to connect our customers seamlessly into a range of banking services beyond payments. WePay is a unique place to work and offers the best of both worlds. WePay has a FinTech startup culture that emphasizes transparency, collaboration, and career growth, with the ability to work on small, nimble teams. However, now combined with the power of JPMorgan Chase, employees are also able to create change at scale and have an opportunity to truly disrupt and shape FinTech.

      You can find more information at

      To all recruitment agencies: WePay does not accept agency resumes. Please do not forward resumes to our jobs alias, WePay employees, or any other company location. WePay is not responsible for any fees related to unsolicited resumes.

Keywords: WePay, Palo Alto , Product Manager, Risk Infrastructure, Executive , Palo Alto, California

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