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Quality Assurance Manager

Company: Point Digital Finance
Location: Palo Alto
Posted on: November 16, 2022

Job Description:

(Local or Remote)


The Quality Assurance Manager is responsible for managing Point's quality assurance review program and driving key quality improvement initiatives. They will execute reviews of funded, denied, and serviced products, evaluating for conformance with internal policies. They will be responsible for reviewing the results of testing with internal stakeholders, managing issue resolution, and developing final reporting to Point's Leadership Team. Applicants must demonstrate prior quality assurance experience, the ability to manage programs independently, and partner with stakeholders to achieve objectives.


* Contribute towards the development, execution, and management of Point's Quality Assurance Program.

* Coordinates a sample review of funded, denied, and serviced product reviews.

* Processes the findings reports, assigns findings tasks and monitors them until they are resolved.

* Responds to questions regarding findings reports, findings tasks and the monthly summary reporting.

* Prepares monthly summary reporting that is provided to the management team.

* Interacts with other departments regarding the resolution of identified issues in a timely and accurate manner.

* Provides support for audits and examinations.

* Creates and maintains clear and concise procedures.

* Participates in projects as assigned by manager.

* Seeks out efficiencies and process improvements within the scope of duties.


* 7+ years of experience in financial services focused in mortgage lending

* Prior work experience managing and/or executing quality assurance programs

* Ability to define problems, establish facts and draw conclusions using a set of data.

* General knowledge of consumer lending products, applications, rules, regulations, policies and procedures.

* Strong interpersonal and communication skills among all levels of business partners

* Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines.


Our Product

"Point provides the opportunity to stabilize your financial situation without adding costly monthly payments." - Homeowner in Burlingame, CA

Here at Point, we're helping homeowners unlock the equity in their homes without taking on further debt. With an investment from Point, homeowners can de-leverage and diversify their wealth, freeing them up to invest in their business, renovate and maintain their home, eliminate debt, and tackle all of life's expenses from college tuition to medical bills. Our equity investment product is an advantageous alternative for homeowners and investors alike. When partnering with Point, investors now have access to a brand new asset class - homeowner-occupied residential real estate. Point is the first fintech product that is truly aligned with consumers' interests - when the homeowner does well, Point and its investors do well.

Our Team

People first

As a consumer fintech company, we embed integrity, transparency, and trust into everything we do at Point, including how we work. Whether you're a homeowner, investor, employee, or candidate, it's people who power our business. We keep the human experience top of mind.

Experts at work

We're on a mission to help the 23 million equity-rich, but cash-constrained Americans tap into their home's wealth. To do so, we have experience and expertise in all areas of the business, especially at the helm. Point's leadership have previously founded TrialPay (acquired by Visa), Yub (acquired by, Metails (acquired by, SiteAdvisor (acquired by McAfee), Affirm, SendGrid (acquired by Twilio), and TXN (acquired by Envestnet).

Championed by the best

Point announced its $115M Series C led by WestCap in May 2022. To date, we've raised over $170M from leading investors including Andreessen Horowitz, Prudential Financial, DAG Ventures, Ribbit Capital, Greylock, and SV Angel.


Health Insurance

Point provides platinum-rated plans for medical (Anthem Blue Cross or Kaiser Permanente), dental and vision (The Standard). We cover 99% of employee premiums and 75% of dependent premiums.

Generous Vacation

Take time for yourself and your family when you want - Point has an unlimited vacation policy.

Continued Learning

We encourage all team members to attend events hosted by our investors, external workshops and conferences. We believe in continuous improvement and want to support employees on their professional journeys.

Family Friendly

Point will top off state applicable PFL earnings, as well as two weeks of fully paid leave to be available after exhaustion of state PFL. In addition, employees will receive 4 weeks of fully paid transition time. For the first consecutive four weeks after returning to work following parental leave, and following exhaustion of all other paid leave benefits, the employee may work part-time, meaning two or three days per week, and will receive 100% of regular base pay.

Work From Home Stipends

With employees working remote, Point will provide employees a $50 monthly cell phone stipend and a $50 monthly internet stipend. In addition, we will reimburse up to $150 to help you purchase supplies for your home office.

Keywords: Point Digital Finance, Palo Alto , Quality Assurance Manager, Executive , Palo Alto, California

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