Operations Manager

Company: Stanford University
Location: Palo Alto
Posted on: November 17, 2023

Job Description:

Stanford's Graduate School of Business (GSB) has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact like no other. We are committed to advancing diversity, equity, and inclusion in service of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world. We invite you to be part of this mission. Stanford GSB's annual giving group, the Business School Fund (BSF) builds the foundation and pipeline for all fundraising within the school. Sitting within the development organization of the External Relations group, BSF is seeking a collaborative leader to oversee the planning and operations of a wide range of internally facing programmatic initiatives in a new role aimed at streamlining the GSB's annual giving development efforts. A process driven individual with a critical eye for identifying inefficiencies, executing on deliverables and overseeing change management, the operations manager will work hand in hand with the Director, Business School Fund and the Director, Class Giving to understand and create repeatable processes, reporting, data and marketing collateral helping drive the team towards meeting their outreach and engagement goals with a wide range of alumni donors, prospects and volunteers. In this role, you'll have the opportunity to build and maintain teamwide processes, systems and calendars helping execute on engagement and fundraising deliverables, manage a small team to help achieve these results & review and analyze performance and trends of the Business School Fund while making recommendations to the Director for future strategic decisions surrounding the growth & results for a $16M+ annual fund. Your primary responsibilities* include:

• Work closely with BSF Director & Director, Class Giving to oversee, lead, and project manage the implementation of all in-house processes related to rolling out new class giving team decade strategy - including direct marketing, class giving & reunion campaigns work operations.
• Build and maintain annual teamwide outreach and engagement calendar with deliverable dates for project execution among the whole BSF team. Meet regularly with the Director of Class Giving to map out upcoming needs, report on project status and remind the team of approaching deadlines.
• Review and analyze the performance and trends of the BSF. Advise and propose recommendations to the Director for future strategic decision making.
• Manage, train, and coach BSF Associates to support the execution of all administrative projects related to Class Giving, direct appeals and stewardship programs.
• Act as the main liaison partnering with internal stakeholders on data analysis and business system needs. Represent the BSF team interests in those interactions and report back to the group providing consistent information and/or training.
• Evaluate existing alumni facing programs (including reunion and class agent), pledge collection,, stewardship, communication strategy, and giving procedures in order to lead changes in processes resulting in efficient donor engagement.
• Work with the Director to oversee processes related to team budgets, expense reporting, and fund allocation. This includes monitoring, analyzing, forecasting and reporting team finances.
• Actively help plan BSF team meetings by curating new resources, processes or training for the team when needed. To be successful in this position, you will bring: --- Bachelor's degree and five years relevant experience preferably in operations and/or systems management or a combination of education and experience. --- Demonstrated experience with fundraising in a higher education environment --- Excellent verbal and written communications skills. --- Ability to develop and initiate new strategies. --- Demonstrated ability to work effectively with diverse constituencies and effectively develops relationships that enhance overall development goals. --- Adept at problem solving, creating contingency plans and handling emergencies when necessary. --- Ability to work well under pressure and manage projects simultaneously. --- Skilled at articulating compelling cases for major gifts and annual discretionary support. --- Strong analytical skills to review and assess complex information --- Comfort with technology and data management. --- Demonstrated experience in management of projects, including project planning, scheduling, tracking, and budgeting. --- Excellent organizational and time management skills, including the ability to set and meet deadlines. --- Demonstrated experience with Microsoft Office suite (Outlook, Word, Excel, and PowerPoint). --- Ability to work successfully in a hybrid environment. --- Ability to be in the office on the assigned days of the week, to work effectively when remote, and to be available to work nights and weekends as needed. In addition, preferred requirements include: - --- Management experience, with a track record of positive coaching. --- Demonstrated experience managing a portfolio of customers, donors or clients. --- Familiarity using Customer Relationship Management Software. --- Advanced degree; MBA is desirable. --- Functional experience in financial analysis, operations, program management, or customer service is desirable. --- Experience in financial services, financial aid, or higher education is also desirable. The expected pay range for this position is $95,000 to $134,000 per year. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. Why Stanford is for You Stanford's dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you: --- Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or leader discuss global issues. --- A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support. --- A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes. --- Discovery and fun. Visit campus gardens, trails, and museums. --- Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more! We pride ourselves in being a culture that encourages and empowers you. How to Apply We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and r--sum-- along with your online application. * The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law Graduate School of Business, Stanford, California, United StatesGraduate School of Business, Stanford, California, United StatesGraduate School of Business, Stanford, California, United StatesWe're always looking for people who can bring new perspectives and life experiences to our team. Found the perfect role and ready to apply? Learn more on what to expect next.
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Keywords: Stanford University, Palo Alto , Operations Manager, Executive , Palo Alto, California