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Manager, Professional Services Engineering

Company: Aisera
Location: Palo Alto
Posted on: May 12, 2024

Job Description:

Manager, Professional Services EngineeringAisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera's AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.The Role:At Aisera, you will be driving deployment and use of cutting edge Conversational AI solutions in our customer environments. We're building a world-class Customer Operations team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful. AI Service Engineer partners closely with other stakeholders to understand the customer's requirements and drive all technical aspects of the onboarding phase. This involves activities such as: Managing as well as overseeing the quality of implementations, setting up integrations to customer's systems, designing and implementing Robotic Process Automations (RPA), running health checks etc. You will lead the charge in defining the best practices for customer implementations to get the most out of our AI solutions. This is a highly visible role with unbound growth opportunities. -This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process.Responsibilities:

  • Primary technical point of contact for onboarding customers
  • Escalation Manager for all technical matters related to implementation
  • Enforce best practices and quality check on all implementation components -
  • Onboard Aisera customers owning the end to end process from requirement analysis to go-live
  • Triage any technical issues reported by customers and work with Engineering toward the resolutions
  • Stay current with the most recent changes to our product and educate customers on our offerings and updates
  • Lead a team of fellow Service engineers who are performing the role.

    Basic Qualification:
    • 8+ years of software implementation experience working directly with customers collecting requirements and providing solutions
    • 7-9 years of consulting experience with excellent process management skills
    • Knowledge/Familiarity with SSO, REST APIs, AWS and software integrations
    • A passion for customers and problem-solving, desire to go deep and become familiar with the customer's technical and business environment
    • Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment
    • Bachelor's or higher degree in data science, computer science, engineering, or related technical fieldAisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. What was the company you work for currently or most recently? -*
      What is your current or most recent job title? -*
      For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Aisera's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Aisera's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. Gender Please select Gender Are you Hispanic/Latino? Please select Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Veteran Status Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
      Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
      • Alcohol or other substance use disorder (not currently using drugs illegally)
      • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
      • Blind or low vision
      • Cancer (past or present)
      • Cardiovascular or heart disease
      • Celiac disease
      • Cerebral palsy
      • Deaf or serious difficulty hearing
      • Diabetes
      • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
      • Epilepsy or other seizure disorder
      • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
      • Intellectual or developmental disability
      • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
      • Missing limbs or partially missing limbs
      • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
      • Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
      • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
      • Partial or complete paralysis (any cause)
      • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
      • Short stature (dwarfism)
      • Traumatic brain injury Disability Status Please select Disability Status PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Keywords: Aisera, Palo Alto , Manager, Professional Services Engineering, Executive , Palo Alto, California

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