Client Manager
Company: Machinify Inc.
Location: Palo Alto
Posted on: September 20, 2024
Job Description:
Machinify is the leading provider of AI-powered software
products that transform healthcare claims and payment operations.
Each year, the healthcare industry generates over $200B in claims
mispayments, creating incredible waste, friction and frustration
for all participants: patients, providers, and especially payers.
Machinify's revolutionary AI-platform has enabled the company to
develop and deploy, at light speed, industry-specific products that
increase the speed and accuracy of claims processing by orders of
magnitude.Machinify is hiring a Client Manager to focus on client
interactions, operational processes and procedures, and improving
client success/satisfaction within our payment integrity platform.
The ideal hire will ensure timely issue resolution and take action
on anticipated client needs to deliver value. You will collaborate
closely with operational and technical teams both internally and
externally to optimize operational success and ensure the Machinify
team delivers the best value to our clients through exceptional
support strategies.What you'll do:
- Ensure the Machinify team delivers value to our clients through
efficient operational processes, enhanced reporting, comprehensive
user training, and exceptional support strategies.
- Identify actionable insights from healthcare claims data and
results.
- Review all client-facing reporting for accuracy, including
reports on:
- Impacts of policy customizations or modifications.
- Comparing actual results to expected or projected results.
- Trends by product, line of business, policy, providers,
etc.
- Develop a deep understanding of the assigned client's
organizational structure, business objectives, and areas of
opportunity and translate that understanding into a unique value
proposition that Machinify can deliver measurable results
against.
- Generate materials and reporting that can be leveraged to
deliver insights to the customer and demonstrate how the program is
performing against key success metrics.
- Document and create organizational visibility to key internal
stakeholders on:
- Insights including outstanding roadmap opportunities, areas of
risk, and key client activities and expectations.
- Progress of weekly/monthly/quarterly initiatives.
- Key account metrics (e.g., relationship status, progress to
goals, roadmap, etc.).
- Work with leadership to communicate and message actionable
findings to support client understanding of the data.
- Become an expert on the Machinify platform to support user
onboarding and training.
- Introduce new functionality or capabilities within the
Machinify tool and receive product feedback for formal
communication internally to our Product team.
- Act as a key contact for client inquiries, client support, and
all key client deliverables.
- Manage client inquiries and technical support processes by
logging, tracking, triaging, and responding to all incoming
requests.
- Occasional travel requirements up to 25% of the year to meet
client needs.What you'll bring:
- 5-7 years in client-facing roles (client management, customer
success, or similar role).
- Proven track record for cultivating and influencing
relationships within the healthcare payer market.
- Previous experience in the healthcare Payment Integrity space
highly preferred.
- Demonstrated familiarity with SQL for data creation, amendments
and maintenance.
- Possess analytical strength and curiosity to make observations,
understand questions and explain answers in and about data sets and
data processes for healthcare claims.
- Excellent communication skills equally adept at presenting
prepared materials and speaking to relevant topics
extemporaneously.
- Ability to work with a range of individuals, manage multiple
requests with fast turn-around deadlines.
- Driven self-starter mindset, seeking to make a high impact, and
eager to collaborate in a cross-functional team environment.
- Ability to navigate ambiguity and operate in a autonomous work
culture.
- High attention to detail and process oriented.
- Holds a high level of integrity.What we offer:
- Work from anywhere in the US! Our team is distributed and most
of us work from home.
- A flexible and trusting environment where you'll feel empowered
to do your best work.
- Hardworking and supportive colleagues and a leadership team
that understands the importance of recruiting and retaining top
talent.
- Medical/Dental/Vision benefits for employees & their families
w/ 100% monthly premium coverage option.
- Competitive salary and equity, 401(k) sponsorship, life
insurance.
- Generous Learning and Development Reimbursement policy.The
salary for this position is based on an array of factors unique to
each candidate: Such as years and depth of experience, set skills,
certifications, etc.We are hiring for different levels, and our
Recruiting team will let you know if you qualify for a different
role/range. Salary is one component of the total compensation
package, which includes meaningful equity, excellent healthcare,
flexible time off, and other benefits and perks.Equal Employment
Opportunity at MachinifyMachinify is committed to hiring talented
and qualified individuals with diverse backgrounds for all of its
positions. Machinify believes that the gathering and celebration of
unique backgrounds, qualities, and cultures enriches the
workplace.
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Keywords: Machinify Inc., Palo Alto , Client Manager, Executive , Palo Alto, California
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