General Manager

Company: Highgate Hotels L.P.
Location: San Francisco
Posted on: May 24, 2025

Job Description:

Compensation TypeYearlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with an expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio exceeds $20B in assets and generates over $5B in revenue. The company offers expert guidance throughout all stages of the hospitality property cycle, develops bespoke hotel brands, and utilizes industry-leading revenue management tools to optimize performance and asset value. With a leadership team of experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.LocationThe Huntington, located in the exclusive Nob Hill neighborhood, offers guests modern amenities within a historic setting. Facilities include fine dining, a three-level spa, elegant rooms and suites, and versatile meeting and event spaces, providing the best of San Francisco.OverviewThe General Manager is responsible for hotel profitability through revenue growth, cost management, guest satisfaction, and employee development, while maintaining the integrity of The Huntington Hotel.Responsibilities

• Oversee daily operations of all departments, making adjustments as needed through department heads.
• Conduct weekly staff meetings, including training sessions, and review sales and operations efforts.
• Meet all financial review deadlines and corporate programs.
• Hold monthly financial reviews with department managers and supervisors.
• Ensure departmental productivity and adherence to checkbook accounting standards.
• Develop managerial talent through training and corporate programs.
• Collaborate with the Director of Sales on prospecting and account management efforts.
• Participate in hotel sales activities, including client visits, hosting events, and meetings.
• Cover MOD shifts as scheduled.
• Monitor management trainees' development and ensure policy compliance.
• Assist in budget processes and ensure service standards training across departments.
• Foster a positive, team-oriented environment focused on guest service.
• Regularly inspect rooms and property maintenance.
• Oversee invoice processing and financial documentation.
• Maintain physical property standards and preventive maintenance.
• Ensure staff interactions are friendly, courteous, and efficient.
• Forecast financial performance and analyze data for reforecasting.
• Conduct management interviews and ensure hiring procedures are followed.
• Perform performance appraisals and coaching for management staff.
• Motivate, counsel, and discipline management personnel.
• Perform additional duties as assigned by leadership.
• Engage with clients and guests to support sales and service excellence.
• Ensure security procedures and monthly audits are followed.
• Conduct monthly credit meetings and oversee collection policies.
• Complete corporate training modules and become certified to train others.
• Attend scheduled meetings on property.Qualifications
  • Minimum 6 years of progressive hotel or related experience; or a 4-year degree with 4-5 years of experience; or a 2-year degree with 5-6 years of experience.
  • Experience in luxury hotels required.
  • Warm, friendly demeanor and excellent communication skills.
  • Ability to multitask, prioritize, and handle problems effectively.
  • Participation in MOD coverage, regular attendance, and professional appearance required.
  • Adherence to safety, confidentiality, and operational standards.
  • Ability to lift up to 20 pounds occasionally.
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Keywords: Highgate Hotels L.P., Palo Alto , General Manager, Executive , San Francisco, California