Operations Manager, Google Health
Location: Palo Alto
Posted on: February 17, 2021
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in service, support, or general
operations managerial positions.
- Experience in vendor management, contract development, and
performance measurement. Preferred qualifications:
- Experience managing global functions.
- Experience in new policy, process or program life cycle (i.e.,
development, introduction, evaluation, sustaining operations, and
ramp down or end of life).
- Experience with forecasting, capacity planning, scheduling, and
- Quality operations experience.
- Excellent communications, relationship-building, analytical and
interpersonal skills. About the job The Customer Success and Scaled
Operations team is responsible for ensuring customers achieve their
desired outcomes while using Google Health products or services. In
this pursuit, they enable critical business, service, and other
business motions that empower Health solution adoption, product and
service readiness, customer experience delivery, financial
strength, compliance, and operating efficiency. As an Operations
Manager, you will build partnerships and run operating models that
scale, sustain, or support specific, internal Health business
practices to maximize control and efficiency. This role is critical
to freeing up core clinical, product, and engineering resources so
that they can focus on designing Google's innovative healthcare
solutions and introducing them to the world. Google Health has made
major advances in healthcare research, such as detecting eye
disease more quickly and accurately than experts, planning cancer
radiotherapy treatment in seconds rather than hours, and working to
detect patient deterioration before it happens with electronic
Fundamental research is at the core of Google Health - the
multidisciplinary team collaborates with partners to publish novel
research in renowned scientific journals. They then work to apply
this research into the medical field, whether through Streams, our
clinical assistant app, or other clinical hardware and products
developed in Google. Working alongside colleagues across Google,
you'll help make this vision a reality. Responsibilities
- Consult with internal stakeholders to understand business needs
and devise mutually agreed approaches to achieving business
- Lead business analysis, gap assessments, and process design to
clarify, communicate, and install new ways of working, coupling
them with appropriate policy definition.
- Conduct business needs assessments, labor studies, vendor
evaluations, performance reviews, capacity planning, and
cost/benefit analyses in order to optimize the supplier
- Develop vendor partnerships to fulfill current and projected
needs, builds multi-level relationships and trust, and establishes
regular working practices and methods of governance.
- Establish methods for capturing levels of work demand and
timing, match it to sources of supply, and communicate with
stakeholders to deliver commitments or manage expectations.
Location Google is proud to be an equal opportunity workplace and
is an affirmative action employer. We are committed to equal
employment opportunity regardless of race, color, ancestry,
religion, sex, national origin, sexual orientation, age,
citizenship, marital status, disability, gender identity or Veteran
status. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements. See also
Google's EEO Policy and EEO is the Law. If you have a disability or
special need that requires accommodation, please let us know by
completing this form . To all recruitment agencies: Google does not
accept agency resumes. Please do not forward resumes to our jobs
alias, Google employees or any other organization location. Google
is not responsible for any fees related to unsolicited
Keywords: Google, Palo Alto , Operations Manager, Google Health, Healthcare , Palo Alto, California
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