Operations Manager, Google Health

Company: Google
Location: Palo Alto
Posted on: February 17, 2021

Job Description:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in service, support, or general operations managerial positions.
• Experience in vendor management, contract development, and performance measurement. Preferred qualifications:
  • Experience managing global functions.
  • Experience in new policy, process or program life cycle (i.e., development, introduction, evaluation, sustaining operations, and ramp down or end of life).
  • Experience with forecasting, capacity planning, scheduling, and workforce management.
  • Quality operations experience.
  • Excellent communications, relationship-building, analytical and interpersonal skills. About the job The Customer Success and Scaled Operations team is responsible for ensuring customers achieve their desired outcomes while using Google Health products or services. In this pursuit, they enable critical business, service, and other business motions that empower Health solution adoption, product and service readiness, customer experience delivery, financial strength, compliance, and operating efficiency. As an Operations Manager, you will build partnerships and run operating models that scale, sustain, or support specific, internal Health business practices to maximize control and efficiency. This role is critical to freeing up core clinical, product, and engineering resources so that they can focus on designing Google's innovative healthcare solutions and introducing them to the world. Google Health has made major advances in healthcare research, such as detecting eye disease more quickly and accurately than experts, planning cancer radiotherapy treatment in seconds rather than hours, and working to detect patient deterioration before it happens with electronic records.
    
    Fundamental research is at the core of Google Health - the multidisciplinary team collaborates with partners to publish novel research in renowned scientific journals. They then work to apply this research into the medical field, whether through Streams, our clinical assistant app, or other clinical hardware and products developed in Google. Working alongside colleagues across Google, you'll help make this vision a reality. Responsibilities
    • Consult with internal stakeholders to understand business needs and devise mutually agreed approaches to achieving business goals.
    • Lead business analysis, gap assessments, and process design to clarify, communicate, and install new ways of working, coupling them with appropriate policy definition.
    • Conduct business needs assessments, labor studies, vendor evaluations, performance reviews, capacity planning, and cost/benefit analyses in order to optimize the supplier landscape.
    • Develop vendor partnerships to fulfill current and projected needs, builds multi-level relationships and trust, and establishes regular working practices and methods of governance.
    • Establish methods for capturing levels of work demand and timing, match it to sources of supply, and communicate with stakeholders to deliver commitments or manage expectations. Location Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form . To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Keywords: Google, Palo Alto , Operations Manager, Google Health, Healthcare , Palo Alto, California