Office Assistant IV - Clinic-Heart Center (1.0FTE, Days)
Company: Lucile Packard Children's Hospital Stanford
Location: Palo Alto
Posted on: May 5, 2021
Administrative Support 1.0 FTE, 8 Hour Day Shift At Stanford
Childrens Health, we know world-renowned care begins with
world-class caring. That's why we combine advanced technologies and
breakthrough discoveries with family-centered care. It's why we
provide our caregivers with continuing education and
state-of-the-art facilities, like the newly remodeled Lucile
Packard Children's Hospital Stanford. And it's why we need caring,
committed people on our team - like you. Join us on our mission to
heal humanity, one child and family at a time. The Office Assistant
IV provides a variety of clerical services and support for
department staff with limited oversight. The Office Assistant IV
performs a wide range of office support assignments in accordance
with well-defined instructions and guidelines. Responsible for
performing assigned receptionist, clerical, and department
maintenance duties. Also responsible for patient registration,
clinic scheduling, insurance, authorizations, referrals, and
patient billing. Understands implications of work and makes
recommendations for solutions. This job requires interactions with
patients, referring physicians and their office staff, clinic
staff, and other related hospital departments and purchased
services. Essential Functions The essential functions listed are
typical examples of work performed by positions in this job
classification. They are not designed to contain or be interpreted
as a comprehensive inventory of all duties, tasks, and
responsibilities. Employees may also perform other duties as
assigned. Employees must abide by all Joint Commission Requirements
including but not limited to sensitivity to cultural diversity,
patient care, patient rights and ethical treatment, safety and
security of physical environments, emergency management, teamwork,
respect for others, participation in ongoing education and
training, communication and adherence to safety and quality
programs, sustaining compliance with National Patient Safety Goals,
and licensure and health screenings. Must perform all duties and
responsibilities in accordance with the Service Standards of the
- Performs related clerical duties and office functions,
including the registering and scheduling of patient
- Process patient referrals and insurance authorizations.
- Collects and enter patient information into record keeping
- Greets, orients, directs, and assists patients, visitors, and
- Responds directly and promptly to patient inquires including
explanations of exams and exam protocols.
- Interacts with referring offices and physicians.
- Communicates sensitive information via phone, fax, and in
writing to appropriate resources.
- Screens incoming calls for departmental staff. Relays
information to appropriate individuals in a timely manner.
- Communicates with patients, families, volunteers, staff, and
physicians in a manner that focuses on the principles of quality
- Reprioritizes work on a continuous basis accommodating changes
that have occurred.
- Acts as first line of problem resolution.
- Applies previous experience and knowledge when dealing with new
- Maintains clinical/office supply levels and completes supply
orders as needed.
- Assists with special projects as needed.
- Offers suggestions for improving inter and intra departmental
- May act as informal team lead. Minimum Qualifications Any
combination of education and experience that would likely provide
the required knowledge, skills and abilities as well as possession
of any required licenses or certifications is qualifying.
Education: High School Diploma or GED Equivalent Experience: 3
years of directly related work experience. Hospital and/or Medical
Experience Highly Desired. License/Certification: None Knowledge,
Skills, and Abilities These are the observable and measurable
attributes and skills required to perform successfully the
essential functions of the job and are generally demonstrated
through qualifying experience, education, or
- Ability to interact with families, staff, and peers based on
the needs of the individual taking into consideration age, culture,
and developmental needs.
- Knowledge of basic computer skills: MS Office (Word, Excel,
PowerPoint, and Outlook).
- Ability to conduct daily work with minimal daily
- Ability to function effectively as a team player.
- Ability to communicate effectively to achieve and maintain
positive working relationships with coworkers.
- Ability to multi-task.
- Ability to speak, read, write, and understand English
effectively at a level appropriate for the safe and effective
performance of the job.
- Ability to field phone calls and answer questions.
- Skill: Organization and general office tasks.
- Skill: Attention to detail and accuracy.
- Ability to change priorities regularly.
- Skill: Written and oral communication.
- Skill: Customer service. The Physical Requirements and Working
Conditions in which the job is typically performed are available
from the Occupational Health Department. Reasonable accommodations
will be made to enable individuals with disabilities to perform the
essential functions of the job. Equal Opportunity Employer L ucile
Packard Childrens Hospital Stanford strongly values diversity and
is committed to equal opportunity and non-discrimination in all of
its policies and practices, including the area of employment.
Accordingly, LPCH does not discriminate against any person on the
basis of race, color, sex, sexual orientation or gender identity,
religion, age, national or ethnic origin, political beliefs,
marital status, medical condition, genetic information, veteran
status, or disability, or the perception of any of the above.
People of all genders, members of all racial and ethnic groups,
people with disabilities, and veterans are encouraged to apply.
Qualified applicants with criminal convictions will be considered
after an individualized assessment of the conviction and the job
requirements, and where applicable, in compliance with the San
Francisco Fair Chance Ordinance. REQNUMBER: 13601-1A
Keywords: Lucile Packard Children's Hospital Stanford, Palo Alto , Office Assistant IV - Clinic-Heart Center (1.0FTE, Days), Healthcare , Palo Alto, California
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