Clinic Assistant II - Clinic-Pulmonary (1.0 FTE, Days)
Company: Lucile Packard Children's Hospital
Location: Palo Alto
Posted on: January 12, 2022
Administrative Support1.0 FTE, 8 Hour Day ShiftAt Stanford
Children's Health, we know world-renowned care begins with
world-class caring. That's why we combine advanced technologies and
breakthrough discoveries with family-centered care. It's why we
provide our caregivers with continuing education and
state-of-the-art facilities, like the newly remodeled Lucile
Packard Children's Hospital Stanford. And it's why we need caring,
committed people on our team - like you. Join us on our mission to
heal humanity, one child and family at a time.
Job SummaryThis paragraph summarizes the general nature, level and
purpose of the job.The Clinic Assistant II functions as a member of
the clinic patient care team and is directed by the Clinic Manager
or designee. Perform all clerical duties required to complete
patient Check-in/Check-out, administer and coordinate the HMO
referral and service authorization process, appointment making, and
performs other clinic front desk activities. Resolve patient
problems of limited scope and complexity.Essential FunctionsThe
essential functions listed are typical examples of work performed
by positions in this job classification. They are not designed to
contain or be interpreted as a comprehensive inventory of all
duties, tasks, and responsibilities. Employees may also perform
other duties as assigned.
Employees must abide by all Joint Commission Requirements including
but not limited to sensitivity to cultural diversity, patient care,
patients rights and ethical treatment, safety and security of
physical environments, emergency management, teamwork, respect for
others, participation in ongoing education and training,
communication and adherence to safety and quality programs,
sustaining compliance with National Patient Safety Goals, and
licensure and health screenings.Must perform all duties and
responsibilities in accordance with the Service Standards of the
- Greets and welcomes patients and assists them with initial
questions regarding appointments, payments, schedules, etc.
- Answers multi-line phone, screens and routes calls, takes
messages for clinic staff and physicians Assures appropriate
verifications and authorizations are complete before patient sees
- Registers patients for clinic visit. Collects patient
demographic and insurance data and enters into the system.
- Schedules patient care appointment and edits and maintains
patient physician appointments for new and returning patients,
using the scheduling system. Links authorization and payment to
- Informs patients of authorization and payment for new and
- Ensures services are authorized by payer source. Identifies
services requiring authorization and appropriate process for the
- Schedules ancillary services for patients and provides
- Manages information utilizing appropriate manual or electronic
- Locates and prepares patient medical records for clinic
appointments, phone messages, and other request.Minimum
QualificationsAny combination of education and experience that
would likely provide the required knowledge, skills and abilities
as well as possession of any required licenses or certifications is
qualifying.Education: High school diploma or GED
equivalent.Experience: One year of progressively responsible and
direct related work experience.License/Certification:
NoneKnowledge, Skills, and AbilitiesThese are the observable and
measurable attributes and skills required to perform successfully
the essential functions of the job and are generally demonstrated
through qualifying experience, education, or
- Ability to interact with families, staff, and peers based on
the needs of the individual taking into consideration age, culture,
and developmental needs.
- Knowledge of medical terminology.
- Knowledge of computer systems and software used in functional
- Knowledge of basic computer skills: MS Office (Word, Excel,
PowerPoint, and Outlook).
- Ability to speak, read, write, and understand English
effectively at a level appropriate for the safe and effective
performance of the job.
- Ability to field phone calls and answer questions.
- Ability to mulit-task and to change priorities regularly.
- Ability to adjust communications to fit the needs and level of
understanding of the receiver.
- Ability to exercise calmness in stressful situations.
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job
is typically performed are available from the Occupational Health
Department. Reasonable accommodations will be made to enable
individuals with disabilities to perform the essential functions of
the job.Equal Opportunity EmployerLucile Packard Children's
Hospital Stanford strongly values diversity and is committed to
equal opportunity and non-discrimination in all of its policies and
practices, including the area of employment. Accordingly, LPCH does
not discriminate against any person on the basis of race, color,
sex, sexual orientation or gender identity, religion, age, national
or ethnic origin, political beliefs, marital status, medical
condition, genetic information, veteran status, or disability, or
the perception of any of the above. People of all genders, members
of all racial and ethnic groups, people with disabilities, and
veterans are encouraged to apply. Qualified applicants with
criminal convictions will be considered after an individualized
assessment of the conviction and the job requirements, and where
applicable, in compliance with the San Francisco Fair Chance
Keywords: Lucile Packard Children's Hospital, Palo Alto , Clinic Assistant II - Clinic-Pulmonary (1.0 FTE, Days), Healthcare , Palo Alto, California
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