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Supervisor - Onsite Lab Services - $3,000 Sign on Bonus

Company: Avantor
Location: Palo Alto
Posted on: June 21, 2022

Job Description:

Job SummarySeeking a dynamic, highly motivated, and customer centric candidate! with special skills related to lean process improvements. The ideal candidate will be responsible for the day-to-day activities of an assigned group of onsite lab services team members. Key service activities include: Scientific glasswash, chemical tracking procurement of lab supplies, management of lab coats/dry ice/gases. Other duties include; monitoring key department metrics to deliver high level service to customers. Handling customer questions and issues, researches and resolves customer discrepancies. Prepares schedules to cover departmental duties. Manages performance goals including appraisals, mentoring and coaching.BENEFITS

  • Dental, Vision, and Medical with prescription (all available on 1st day)
  • Spending and savings accounts: Healthcare savings, flexible spending & limited purpose flexible spending.
  • PTO and short and long-term disability coverage
  • Paid parental leave, 401k, stock purchase options and so much more!MAJOR JOB DUTIES AND RESPONSIBILITIES
    • Oversight of Chemical Support & Lab Support Specialists team and point of contact for relationship and accountability between J&J and Avantor staff.
    • Management of team timecards, vacations, general scheduling of personnel activities, onboarding and offboarding, scope alignment, personnel reviews, and other typical management functions.
    • Support in the administrator functions of the ROATS system for supporting team members in their access and establishment of the system setup.
    • Handles initial onboarding setup for all employees including annual renewal tasks (badge, site access forms, safety videos, etc.)
    • Handle training adherence to ensure completion and follow up.
    • Establishing and providing metric packages to the customer at a regular frequency.
    • Implementation of all disciplinary/administrative functions in accordance with SOW/SOP adherence.
    • Responsibility for implementing and pursue activities to within the Site Services Agreement (SSA): chemical, freezer, and pipette management, glasswash, lab Services, equipment, shipping of samples, BSL 2+ Support, vivarium support, and solvent deliveries.
      • BS degree required; in a science related field
      • 3 years of management experience
      • Six Sigma Lean Training a plus
      • Experience in account development and implementation a plus
      • Proficient in the use of Microsoft Office, PowerPoint, Outlook and Excel
        • Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.
        • Knowledge of Information Access and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint and basic understanding of Microsoft Access
        • Excellent customer service skills; display a professional can do demeanor.
        • Basic purchasing and inventory knowledge
        • High regard for safety, quality and adherence to protocols, policies and procedures
        • Must be flexible, adaptable, and multi-task oriented
        • Ability to self-manage and self-motivate; enlightened
        • Strong verbal and written communication skills to speak with both customers and various departments within VWR.
        • Proficient in trouble shooting
        • Understanding of, and ability to coordinate VWR's policies consistently
        • Ability to make sound business decisions with limited consultation with manager.ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT
          The work environment characteristics and physical effort described here are representative of those an associate encounter while performing the key functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.A frequent volume of work and time critical impose strain on routine basis.
          Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50lbs. With assistance when needed.DISCLAIMER:
          The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
          Avantor is proud to be an equal opportunity employer.EEO Statement:We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.EEO is the LawOFCCP EEO SupplementPAY TRANSPARENCY NONDISCRIMINATION PROVISION3rd Party Non-Solicitation Policy:By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Keywords: Avantor, Palo Alto , Supervisor - Onsite Lab Services - $3,000 Sign on Bonus, Healthcare , Palo Alto, California

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