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Clinical Program Manager- Ravenswood

Company: Children's Health Council
Location: Palo Alto
Posted on: November 24, 2022

Job Description:

$10,000 Hiring Bonus for FTE .75 or More Could This Be You? Do you like to work in an environment where we live our mission?
Do you value celebrating our differences and learning from them?
Are you passionate about the work you do?
Do you like the flexibility of being able to work onsite and remotely?
Do you value collaboration?
Are you looking to be empowered as a professional to help us grow as an organizational community?
Are you a skilled cross-cultural communicator, helping cultivate a place of acceptance?
Do you value cross-cultural competence and communication with individuals, teams and systems within our organization?
If you can answer "yes" to these questions, this job could be for you! At Children's Health Council, we believe in the promise and potential of every child, teen, and young adult. Our mission is to transform young lives by providing culturally responsive best-in-class learning and mental health services to families from diverse backgrounds regardless of language, location, or ability to pay. We specialize in ADHD, Learning Differences, Anxiety & Depression, and Autism. Our strategic priorities include: Being people first and empowering our workforce, creating systems built on equity, access, and inclusion, elevating technology, and strengthening our community partnerships. Since 2014, CHC has been a trusted provider of community-based bilingual, culturally relevant educational and mental health services for parents, teachers, and students in Ravenswood community through CHC Ravenswood. The Program fills unmet education and mental health service needs through trusted community partners like Ravenswood City School District, Boys and Girls Clubs of the Peninsula, Eastside College Prep, and many more. CHC's skilled clinical team has deep expertise in the area of trauma-informed care and social-emotional learning (SEL) and is part of the Ravenswood community. Inspired by CHC Ravenswood and our partners, we created the Ravenwood Wellness Partnership (RWP), a collaborative of mental health and community organizations in East Palo Alto and Belle Haven working together to increase capacity and access to culturally appropriate mental health services and support for Ravenswood youth. As the CHC Ravenswood Clinical Program Manager, you are the engine that drives our programming as you oversee CHC Ravenswood and the Ravenswood Wellness Partnership to improve the mental health system of care in Ravenswood/Belle Haven and advance our efforts with collective organizations. The CHC Ravenswood CPM will further develop, refine and expand our critically important work to ensure that community-based care is delivered in culturally and linguistically responsive ways. You will also help to lead our RWP work and you will work closely with leadership from each of our partner organizations to ensure mental health system coordination and progress toward our partnership goal of increasing capacity and access to youth mental health services in the Ravenswood community. Reporting to the Chief Clinical Officer, the Clinical Program Manager will work to ensure quality of clinical care, safety and well-being of clients/staff, setting an empowering and enriching, positive work culture. The Clinical Program Manager ensures the program adheres to all local, state, and federal regulations, operative procedures and licensing requirements and provides clinical supervision and consultation as needed to staff and clinicians. The CPM will be expected to engage in clinical work, to foster community relations and engage in extensive collaboration. This position is approximately 70% administrative and 30% direct clinical services. The CPM will thrive on the ability to engage families and connect with families in order to assist them in accessing supports and services, as well as motivate a clinical team to provide the best care. The Clinical Program Manager will promote community partnerships in the realm of clinical and educational services. The CPM will have strong knowledge and expertise in trauma-informed care and ensure that trauma informed work is part of the fabric of our community based services. The CPM will have strong communication skills, both oral and written, and will be a creative and effective community partner and clinical supervisor. They must be capable of developing and implementing clear goals, systems and priorities and have strategic problem-solving skills related to community based mental health care. Responsibilities:
Manage the CHC Ravenswood team to ensure the delivery of care and services is done in a culturally responsive, trauma informed manner and that services are seamless and meets the needs of the community.
Continuously develop, refine and monitor appropriate clinical care and productivity (i.e., direct service) expectations for all services staff members
Develop and foster critical community relationships that are based on mutual trust and understanding so as to learn about the needs of the community and ensure that delivery of services is aligned with community needs
Manage the development of a mental health system navigation and coordination system, including appropriate referral processes and coordination across all providers, in partnership with school leadership, clinicians, and family partners. Track mental health services for every child and family served and ensure that services are coordinated
Convene and meet regularly with partner organizations; coordinate meetings and smaller working group meetings; attend and actively participate in relevant community meetings
Work to facilitate the hiring, training and deployment of Ravenswood staff to support traditional and nontraditional mental health services
Work to identify community mental health training needs (for teachers, caregivers, school staff, after-school program providers, etc.), and coordinate with other organizations to ensure efficiency and avoid duplication of training efforts; develop a system of sharing best practices in trainings; develop/gather/assemble shared training materials
Develop and participate in a Ravenswood clinician training program to increase the capacity of bilingual/bicultural community clinicians
Analyze the use of telehealth to support improved access to mental health services
Facilitate focus groups with students, caregivers, and school teachers/staff to solicit input on the evolving mental health needs for kids in the community
Support Chief Clinical Officer in managing service commitments and accountability, and hiring/resource needs
Support the CHC Advancement team in grant applications specific to CHC Ravenswood
Continuously evaluate what's working and what's not; share/communicate findings with the community to reinforce best practices and seek collective support in making programmatic improvements when necessary
Work with partners and consultants to develop a long-term plan for program expansion to all Ravenswood kids and beyond, upon demonstrated success
Establish and grow CHC San Mateo County contract for services
Work as needed with the compliance and HIPAA officers on medical-legal compliance activities and to manage the organization's medical-legal risk as related to client care.
Ensure clinical quality and licensure standards in conjunction with delivery of clinical services for self and relevant clinical supervisees.
Ensure adequate supervision of unlicensed staff in compliance with state and professional regulations and provide appropriate trainings.
Oversee any special duties performed by a clinician including, but not limited to, referrals to CPS, psychiatric hospitalization, or police/probation officer involvement and compliance with all documentation standards and legal and ethical practices.
Serve as mediator when families and/or clients are in conflict with CHC staff. Be responsible for resolving and/or developing a course of action for all parties.
Oversee crisis management and critically review all incident reports.
Participate as a presenter in CHC's Community Education Division.
Perform other related duties as required and assigned.
Provide direct clinical services (20%)
Knowledge and understanding of CHC's four areas of expertise: ADHD, LD, Anxiety & Depression, including Trauma, and Autism Spectrum Disorders
Completion of professional level training, including professional licensure or license eligible (LMFT/LCSW/PhD/PsyD), in psychology, mental or behavioral health or similar discipline or medical degree with specialty training in pediatrics or child psychiatry.
A minimum of 2 years of administrative and managerial experience, increasing in complexity, including the supervision and management of clinical professionals is preferred but not required.
Demonstrated clinical knowledge and expertise in child/adolescent development and child/adolescent psychopathologies especially in the areas of behavioral or mental health care disciplines
Ability to work collaboratively in a complex community mental health setting
Demonstrated track record of provision of direct therapeutic services, clinical supervision and community outreach and collaborative initiatives
Ability to work flexibly, effectively and collaboratively with colleagues at a senior management level within the organization
Ability to develop and grow clinicians through the use of effective mentoring and coaching skills
Ability to communicate at all levels of the organization (i.e., with peers, subordinates, board and donors, etc.) and to communicate with outside organizations (i.e., with representatives of university and community agencies)
Experience with medical-legal risk management
Understanding and support of clinical research, including outcomes measurement and health services research so that the mission of CHC is objectively realized
Experience in operational planning
Excellent time management and material organizational skills
Flexibility to respond to changing circumstances and priorities within the agency
Knowledge and use of computers and an Electronic Health Record (EHR) is essential.
Presence/roots in the Ravenswood community a huge plus
Bilingual Spanish is required Competitive Benefits: We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and an attractive and extensive benefits package for employees working at least .75 FTE or greater, including: Medical, dental and vision benefits
Health and Dependent Care Flexible Spending Accounts
Training and development
Educational reimbursement
Adoption assistance
Life and personal accident insurance
Short and long-term disability coverage
Free continuing education classes offered on-site
Paid sick leave
Paid vacation
14-16 paid holidays each year
Employees who work for a non-profit may qualify for loan forgiveness under PSLF
Licensed mental health providers may be eligible for California loan repayment programs We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Keywords: Children's Health Council, Palo Alto , Clinical Program Manager- Ravenswood, Healthcare , Palo Alto, California

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