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Samsung Retail Sales Experience

Company: 2020 Companies
Location: Palo Alto
Posted on: November 22, 2021

Job Description:

Overview:

Where: Samsung SES-L Retail Stores
Who: Experienced Retail Sales Associates
Job Title: Sales & Customer Experience Specialists

Samsung Electronics America and 2020 Companies have partnered to hire experienced Part-Time Sales Associates within the retail space.

Samsung Stores are an interactive and fun product theater designed to treat shoppers to an immersive experience with Samsung's products and services. At a Samsung Experience Store, we want customers to learn by experiencing Samsung products first-hand while receiving world-class service and sales experience.

As a Sales Associate, you are responsible for being the life force of your store. You are empathetic and composed, setting the pace and energy for all customers. You have an entrepreneurial spirit and treat each customer like they are your last. You approach them with a timely authenticity while staying aware of other tasks and customers, building trust from their first step into the store. Your contagious personality makes you a real team-player.

Some of your day-to-day tasks:
Educate customers, making it easy to test drive and learn how to use Samsung Electronics (Samsung) products.
Know the right questions to ask customers to give them a complete solution to their needs and concerns.
Enhance the customer experience by assisting with their journey throughout the store.
Manage the phone systems effectively and efficiently.
Maintain merchandise display planogram standards.
Retain knowledge of current promotions, trends, merchandise features, store inventory, policies, and procedures.
What's in it for You?
Competitive, weekly pay.
Hourly pay starting at $18.00 + per hour and based on store location and candidate experience.
Earn a bonus, paid quarterly.
Exciting and innovative work environment.
Achieving team goals.
Learning with the best in class products.
Work an average of 20 - 25 hours per week.
Flexible schedule during retail hours, weekends, plus weekdays.
Requirements:
Technical Knowledge: Proficient in Android Hardware
Use personal wireless device (cell phone) to clock in/out per shift using store Wi-Fi
Work nights, weekend, and holidays
One year of retail experience
High School Diploma or GED
Video interview within 24 hours of screening
Background check
Not Required, but Preferable:
Retail and mall experience a plus.
Bilingual (Chinese/Korean/Spanish) speaking a plus

Job Contact: sredmond@2020companies.com Duties and Responsibilities: Job Description:
Sell products and services in a retail store, kiosk, and/or event environments
Maintain professional interaction with both customers and fellow employees
Meet or exceed personal sales goals on a monthly basis
Courteously welcome customers and offer assistance
Direct customers by escorting them to displays; assess needs and suggests products to fit those needs
Advise customers by providing information on products and services
Help customers make selections by building customer confidence
Accurately document and report sales
Contribute to team effort by accomplishing related results as needed
Responsible for accurately tracking and communicating all activity to Retail Operations
Ensure work station/kiosk is clean, well-organized, functional and presentable at all times
Responsible for submitting all paperwork completely and accurately
Performance Measurements:
Regular and prompt attendance
Meet established monthly/weekly sales quota/goals
Customer/client satisfaction based on rejection percentage and substantiated complaints
Qualifications:
High school diploma or equivalent required
Six (6) months prior sales, retail, telecom or marketing experience
Demonstrated knowledge of products and services
Excellent communications, presentation, interpersonal and problem-solving skills
Impeccable integrity and commitment to customer satisfaction
Ability to multi-task in a fast-paced, team environment
Must be available to work evenings, weekends and holidays as needed
Ability to maintain customer confidentiality

Keywords: 2020 Companies, Palo Alto , Samsung Retail Sales Experience, Hospitality & Tourism , Palo Alto, California

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