Retail Brand Experience Associate, Palo Alto (CA)

Company: Avocado Green Brands
Location: Palo Alto
Posted on: September 13, 2023

Job Description:

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials.

The mission of Avocado is to be the most respected source for green home products at affordable prices; while maintaining environmentally conscious, ethical and sustainable business practices; to help safeguard your health and protect our planet.

As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company.

AGB fun facts:

• We're a certified B Corp and Climate Neutral certified.
• We donate 1% of revenues to vetted nonprofits through our commitment to1% For the Planet.
• Our products are organic certified by GOTS.
• Our factories are powered by renewable energy and are approaching zero waste.
• We care for nearly200,000 sheep and grow and produce our own natural latex from our own farms.
  
  THE ROLE
  
  Avocado is currently looking for aRetail Brand Experience Associateto be part of ourteam in PALO ALTO, CA!
  
  *Note on Location: You will be working on-site at our location in Palo Alto, CA. This is not a remote position.
  
  *Note on Pay Transparency: As of January 1st, 2023, California-based roles must provide a pay scale on job postings. The pay for this role is $22.00 Hourly, plus potential monthly bonus.
  
  WHAT YOU'LL BE WORKING ON
  
  
  • Assist guests and provide an exceptional customer experience unlike any other in our industry!
  • Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
  • Bring a customer centered approach to executing on sales goal.
  • Work with the management team to maintain and receive inventory.
  • Assist with planning and executing events & community programs.
  • Follow up with customers through CRM platform and ensure a wholesome experience by being a resource to them.
  • Assist team with managing the daily workload of responding to customer emails.
  • Assist with suggesting methods to improve area operations, efficiency, and service.
  • Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
  • Accept and implement coaching and feedback to achieve individual and team performance goals.
  • Perform other duties as assigned.
  • Provide the best customer service in the world!
    
    WHAT YOU BRING
    
    
    • Customer service or retail experience is a plus.
    • Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
    • Experience responding to live chats and using a CRM platform (Zendesk, Intercom, Kustomer, etc.) is a plus.
    • Experience tracking KPIs or Sales Goals a plus
    • Be passionate about our brand's values of healthy living, environmental awareness, and social responsibility.
    • Excellent verbal and written communicator with a passion for people.
    • Positive attitude and possesses a no-task-too-small mentality.
    • Self-starter; Resilient, entrepreneurial spirit.
    • Eager to be at the frontline of a fast-paced and growing brand.
    • Mac and Google suite proficiency is also a plus!
    • Must be comfortable taking phone and video appointments.
    • Must have a flexible schedule- including weekends and holidays.
    • Caf experience; training experience; experience running branded events is a plus!
    • Regular and predictable attendance.
      
      PHYSICAL REQUIREMENTS
      
      
      • Stationary position:Must be able to remain stationary 50% of the time.
      • Move: This role involves moving throughout theretail spaceto meet with different team members and customers.
      • Operate: Constantly operates a computer and other office machines such as printers and tablets.
      • Communicate: This role frequently communicates with other team members to update on the status of a task.
        
        WHAT WE OFFER YOU
        
        
        • Medical (HMO, PPO, HSA), Dental, Vision
        • 100% Employer Paid Life Insurance
        • 401(k) with employer match
        • PTO
        • Volunteer days
        • Employee product discount
        • Annual Bonus Plan
        • Training and Tools to be successful along with a strong partnership from your peers and leaders
        • Access to wellness apps
        • Referral Bonus
        • Opportunity to grow
          
          WHY WORK AT AVOCADO GREEN BRANDS?
          
          
          • Be part of the change - work at an emerging company that is on the mission to increase sustainable and clean products.
          • Culture - be part of a fun, collaborative and passionate team.
            
            Thank you very much for your interest in working for Avocado Green Brands. We appreciate your time and review each and every resume that is submitted. You will receive an email within 24 hours that confirms your application has been accepted by our applicant tracking system. If you are selected to participate in the interview process, you will receive an email within two weeks from our Talent Acquisition department.
            
            Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Keywords: Avocado Green Brands, Palo Alto , Retail Brand Experience Associate, Palo Alto (CA), Hospitality & Tourism , Palo Alto, California