HR Solutions Representative (HR Generalist I) (0.001FTE, Days)
Company: Stanford Children's Health - Lucile Packard Childr
Location: Palo Alto
Posted on: June 24, 2022
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Job Description:
Here you have the potential and support to achieve extraordinary
outcomes for healthier, happy lives HR Solutions Representative (HR
Generalist I) (0.001FTE, Days) At Stanford Children's Health, we
know world-renowned care begins with world-class caring. That's why
we combine advanced technologies and breakthrough discoveries with
family-centered care. It's why we provide our caregivers with
continuing education and state-of-the-art facilities, like the
newly remodeled Lucile Packard Children's Hospital Stanford. And
it's why we need caring, committed people on our team - like you.
Join us on our mission to heal humanity, one child and family at a
time. Job Summary This paragraph summarizes the general nature,
level and purpose of the job. The HR Solutions Representative will
respond to inquiries and requests received from employees as well
as online submissions. This position will require broad knowledge
base across HR functional areas as a foundation to deliver timely,
professional and courteous responses to all employees on initial
inquiries and transaction support and execution. It is imperative
that the incumbent possess the skills necessary to perform
exceptional customer service, while performing transactions with
high degree of quality, accuracy and in a timely manner in
accordance with agreed upon service level agreements. -Essential
Functions The essential functions listed are typical examples of
work performed by positions in this job classification. They are
not designed to contain or be interpreted as a comprehensive
inventory of all duties, tasks, and responsibilities. Employees may
also perform other duties as assigned. Employees must abide by all
Joint Commission Requirements including but not limited to
sensitivity to cultural diversity, patient care, patient rights and
ethical treatment, safety and security of physical environments,
emergency management, teamwork, respect for others, participation
in ongoing education and training, communication and adherence to
safety and quality programs, sustaining compliance with National
Patient Safety Goals, and licensure and health screenings. Must
perform all duties and responsibilities in accordance with the
hospital's policies and procedures, including its Service Standards
and its Code of Conduct. --- -Provides courteous, respectful and
reliable service to HR customers, including pre-hires, active,
former employees, managers, and retirees.
--- -Assesses and resolves customer inquiries and issues (via
phone, email and chat) or escalate to the next level of service
within the appropriate functional area as per the service delivery
routing structure. -
--- -Works with high quality and accuracy standards, capturing
interactions within case management through case creation, update
and closure.
--- -Learns and understands HR functional area knowledge and be
able to navigate finding and using content within the knowledge
base, applying it to resolve inquiries efficiently and
accurately
--- -Answers employee and management questions regarding HR
policies, processes and other human resource related matters
following prescribed responses.
--- -Assists or participates as a team member in the review and
recommendations for process improvements, automation of information
and services, system applications, operational efficiency and
customer services.
--- -Performs human resource administrative activities following
the application of policies, program procedures and process
guidelines and regulatory requirements.
--- -Processes employee status change transactions such as
transfers, reclassifications, promotions, etc.
--- -Maintains systems of record for employees.
--- -Reviews change requests for accuracy, adherence to
policies/guidelines, proper signature authorization and
completeness. -
-Minimum Qualifications Any combination of education and experience
that would likely provide the required knowledge, skills and
abilities as well as possession of any required licenses or
certifications is qualifying. * Education: Bachelor's degree in a
work-related discipline/field from an accredited college or
university. * Experience: One (1) year of progressively responsible
and directly related work experience * License/Certification: None
required. -Knowledge, Skills, & Abilities These are the observable
and measurable attributes and skills required to perform
successfully the essential functions of the job and are generally
demonstrated through qualifying experience, education, or
licensure/certification. --- Ability to effectively prioritize work
and meet deadlines in a fast-paced environment.
---- Ability to maintain confidentiality of sensitive
information.
---- Ability to research and identify the appropriate prescribed
response to customer inquiries.
---- Ability to proactively solve problems in a customer-focused
environment.
---- Ability to work effectively with individuals at all levels of
the organization.
---- Knowledge of HR practices/policies related to benefits,
staffing, compensation, etc.
---- Knowledge of HR-related systems and software applications.
---- Knowledge of Windows-based office software, computers and
operating systems
-Physical Requirements The Physical Requirements and Working
Conditions in which the job is typically performed are available
from the Occupational Health Department. Reasonable accommodations
will be made to enable individuals with disabilities to perform the
essential functions of the job Equal Opportunity Employer L ucile
Packard Children's Hospital Stanford strongly values diversity and
is committed to equal opportunity and non-discrimination in all of
its policies and practices, including the area of employment.
Accordingly, LPCH does not discriminate against any person on the
basis of race, color, sex, sexual orientation or gender identity,
religion, age, national or ethnic origin, political beliefs,
marital status, medical condition, genetic information, veteran
status, or disability, or the perception of any of the above.
People of all genders, members of all racial and ethnic groups,
people with disabilities, and veterans are encouraged to apply.
Qualified applicants with criminal convictions will be considered
after an individualized assessment of the conviction and the job
requirements, and where applicable, in compliance with the San
Francisco Fair Chance Ordinance.
Keywords: Stanford Children's Health - Lucile Packard Childr, Palo Alto , HR Solutions Representative (HR Generalist I) (0.001FTE, Days), Human Resources , Palo Alto, California
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