Director, Account Management - HCS

Company: Conduent
Location: Campbell
Posted on: June 24, 2025

Job Description:

Conduent’s Human Capital Solutions (HCS) empower CHROs to deliver meaningful employee experiences by transforming complex HR and benefit programs into streamlined, AI-driven solutions. We help employees make better decisions across the employment lifecycle—from health and financial wellbeing to career development—with over 60 million global interactions annually. With over 35 years of experience and a global delivery footprint, our scalable, tech-enabled services reduce costs, increase efficiencies, and enhance employee journeys across diverse industries, including healthcare, manufacturing, high-tech, public sector, and more. Responsibilities: • Leading strategic client relationships, ensuring satisfaction, retention, and account growth • Partnering with Delivery to drive performance and overseeing end-to-end execution of contracted services • Building executive-level partnerships and serving as a trusted advisor to CHROs and client stakeholders • Aligning internal delivery, operations, and technology teams to client-specific goals and outcomes • Conducting quarterly business reviews and presenting key insights, value metrics, and roadmap progress • Identifying and developing growth opportunities within existing accounts, including upsell and cross-sell strategies • Managing contract renewals, pricing discussions, and change request processes • Overseeing issue resolution, mitigation planning, and performance escalations • Supporting transformation initiatives to optimize HR, payroll, benefits, and learning services • Contributing to internal knowledge sharing and best practice development across the Account Management team • Strategy focused by staying up-to-date on industry trends and competitor analysis to inform client strategies • Collaborating closely with internal teams (Client Partner, Sales, Marketing, Product, Operations) to deliver solutions that exceed client expectations. Requirements : • Bring 10 years of experience managing enterprise client relationships within HR outsourcing, benefits administration, or related areas • Demonstrate success in leading high-value, complex accounts and delivering measurable business results • Communicate effectively with senior executives and internal cross-functional teams • Understand HR processes, service delivery models, and the employee experience lifecycle • Apply strategic thinking to solve problems and deliver value-added solutions • Lead collaborative teams across service delivery, product, and operations • Navigate contractual terms, service level agreements, and operational governance • Deliver polished business reviews and executive presentations with confidence • Hold a Bachelors degree in Business, HR, or a related field (Master’s preferred) • Travel as needed to maintain strong client relationships and onsite presence Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: • Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. Working for You We offer perks and rewards designed to support you: • Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. • Retirement Savings: Robust programs to help you secure your financial future. • Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. • Career Growth Opportunities: Paths for advancement within a global organization. • Paid Training: Learn while you earn with award-winning learning platforms. • Paid Time Off: Competitive PTO packages to help you recharge. • Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Keywords: Conduent, Palo Alto , Director, Account Management - HCS, Human Resources , Campbell, California