Sr. Technical Account Manager, Advertising, Private Marketplaces

Company: Amazon
Location: Palo Alto
Posted on: March 27, 2020

Job Description:

Amazon Advertising operates at the intersection of e-Commerce and Advertising, offering a rich array of digital advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers across our owned and operated sites, on other high-quality publisher sites across the web, and on millions of desktops, mobile, and connected TV devices. We start with the customer and work backwards in everything we do, including Advertising.We are seeking a Technical Account Manager to lead our efforts on Private Marketplaces (PMP) for the Advertising Supply group. The program brings supply reach, scale and performance to our advertiser customers by integrating, curating and enabling PMP deals across web, mobile and Connected TV/OTT from Publishers. The TAM will work closely with customers and stakeholders in product, engineering, account management and sales teams across Amazon Advertising to increase awareness and usage of PMPs. The ideal candidate works backwards from the customer needs, dives deep into data to understand the issues, and drives resolution by working with cross-functional teams.Your responsibilities will include:-- Understand customer goals, facilitate customers--- usage of PMPs, and proactively find and execute optimization opportunities, working with Account Teams, Product, Engineering and stakeholders.-- Analyze key performance trends across clients, monitor program health metrics, create best practices, and provide data-driven insights to improve our advertising programs.-- Investigate and work directly with engineers to help them troubleshoot customer issues. Ensure timely resolution of technical issues.-- Partner with product teams across Amazon Advertising to be the voice of our customers, anticipate problems on behalf of customers, productively escalate issues and work toward resolution and eventual client satisfaction.-- Provide product support and training support to partner teams for PMP.Joining this team, you will experience the benefits of working in a dynamic, entrepreneurial environment while leveraging the resources of Amazon.com (AMZN), one of the world---s leading Internet companies. We provide a highly customer-centric, team-oriented environment in our offices located in Palo Alto, California.Basic qualifications-- 4 years of experience in digital advertising with customer focus and data analysis-- Bachelor's degree-- Exceptional interpersonal/communication skillsPreferred qualification -- Knowledge of programmatic advertising space, SSPs, DSPs, industry trends and challenges-- Deep understanding of how media (display and video) is bought, sold, and delivered programmatically across web, app, and OTT-- Strong verbal and written communication skills with the ability to effectively communicate across a broad range of technical and non-technical people-- Excellent quantitative and analytical skills, being comfortable with pulling data and reports, diving deep into the data and analyzing trends-- Experience diagnosing and resolving technical issues directly with Product Management and Engineering-- Customer-driven product thinking and ability to identify and prioritize requests-- Proactive attitude with excellent project, organizational and time management skills-- Passion for technology solutions that deliver outstanding customer experiences

Keywords: Amazon, Palo Alto , Sr. Technical Account Manager, Advertising, Private Marketplaces, IT / Software / Systems , Palo Alto, California