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Field Service Engineer 3 MR

Company: GE Healthcare
Location: Palo Alto
Posted on: February 14, 2021

Job Description:

Job description:The Field Service Engineer 3 as a technical expert on MR and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Resolving advanced service repair needs of designated equipment, and drives customer satisfaction.Required profile:Role and Responsibilities:

  • Perform advanced troubleshooting and repair on assigned equipment. Also, perform installations, validations and maintenance. Lead, instruct, and assist less experienced Field Engineers while coaching and providing feedback.
  • Lead communications with customers and serve as escalation point for customer-related concerns and issues to provide resolution.
  • Maintain customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. Qualifications/Requirements:
    • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.
    • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
    • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
    • The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
      • Must have and maintain a valid Driver's License.
      • Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary Company description:GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.What we offer:Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

        GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Keywords: GE Healthcare, Palo Alto , Field Service Engineer 3 MR, IT / Software / Systems , Palo Alto, California

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