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Systems Administrator

Company: Snorkel AI Inc.
Location: Palo Alto
Posted on: January 10, 2022

Job Description:

At Snorkel AI, we're redefining how people and organizations build AI applications. Snorkel started as a research project in the Stanford AI Lab in 2016, creating a higher-level interface to machine learning through programmatically labeled and managed training data. From deploying in some of the world's largest and most sophisticated tech organizations, to empowering scientists, doctors, and journalists - we've seen firsthand how this approach democratizes and accelerates AI. Now, we're building Snorkel Flow to bring our technology to everyone!

Building Snorkel Flow requires outstanding engineers and technologies across the stack, including scalable data pipelines, elegant and intuitive interfaces (both visual and programmatic), state-of-the-art ML modeling techniques, and best practices for seamless deployment. Modern AI approaches require large labeled training datasets to learn from. While traditional approaches typically rely on armies of human annotators to label by hand, Snorkel Flow empowers users to programmatically label and build training data sets to drive a radically faster, more flexible, and higher quality end-to-end AI development process. Snorkel Flow is an end-to-end development platform, complete with a GUI and powerful programmatic interfaces for driving the development process for full AI application workflows: from preprocessing, to programmatic training data creation, to ML model training, to analysis, and deployment. It's the data-first platform for enterprise AI.

Excited to help us redefine how AI applications are built? Apply to be the newest Snorkeler!

As a founding member of our IT team, you will be responsible for managing the technical operations running smoothly and efficiently. You'll partner with the Senior IT Manager to ensure all our operations, engineering, and go-to-market teams are running efficiently and optimize best solutions in our information technology infrastructure.

Main Responsibilities

* Partner across the organization and the business to identify, evaluate, and resolve issues related to IT systems and integrations
* Key player in supporting new customer launches and customizations
* Work with the solutions, product and engineering teams in supporting customer SSO, API and eligibility file integrations along with product customizations
* Provides best practices and develops reusable solutions that can be used in future implementations
* Manage multiple project timelines and delivers customer deliverables on time
* Ensure high forecasting accuracy and consistency
* Troubleshooting and support for all IT end user issues: mobile, desktop, audio/video, peripherals, etc.
* Procurement, asset and inventory management for all IT hardware and software
* Cross-departmental collaboration with teams like Human Resources, Sales, and Engineering
* Managing IT communication between headquarters and remote office
* Perform system imaging, application configurations, and security policy enforcements

Preferred Qualifications

* 5+ years of experience managing corporate IT systems in a modern cloud-first environment
* 5+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems
* A good communicator, with a positive attitude and excitement for building new processes and policies for a rapidly growing organization
* Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.
* Experience in support and troubleshooting MDM such as Jamf for Mac OS and Chrome OS platforms as well as iOS & Android mobile devices
* Experience supporting a company's IT with little or no oversight
* Okta and SAML: application integration and troubleshooting
* Extensive experience with the following technologies: Endpoint protection (Crowdstrike), Zoom, Slack, GSuite Administration, Asana
* Experience managing vendor relationships
* Security and Compliance focused mindset
* BA/BS in Computer Science, Information Science or 2-3 additional years of equivalent experience

Be Your Best At Snorkel

Snorkel AI is on a mission to make machine learning practical for everyone, and it starts with building a team that welcomes, represents and gives opportunity to all. We work at the frontier of AI and software engineering, and believe that underrepresented communities need to play a part in shaping the future of these fields. At Snorkel AI, we actively work to create an environment that values end-to-end ownership, diverse forms of impact, and opportunities for personal growth.

Snorkelers are supported by an amazing team and an amazing set of benefits. We offer comprehensive medical, dental, and vision plans for Snorkelers and their families, plus a yearly wellness stipend. Our 401k program lets Snorkelers plan for their future with a 100% match up to 5% of annual salary. And our parental leave program lets new parents take up to 20 weeks of paid time off. Learn more about these benefits and more - like our workstation setup allowance - on our Careers page.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Keywords: Snorkel AI Inc., Palo Alto , Systems Administrator, IT / Software / Systems , Palo Alto, California

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