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Technical Program Manager - Contract

Company: Branch Metrics
Location: Palo Alto
Posted on: May 15, 2022

Job Description:

As a Technical Program Manager, you'll work alongside leading mobile app marketers and strategists to drive value - tracking where Branch is implemented across a portfolio of apps, assessing how teams are using the Branch platform, and identifying gaps where customers can adopt or improve solution value and ROI. This role combines project management, customer interaction, cutting-edge mobile technology implementation, and troubleshooting. This role will require visiting clients and in a local territory, and/or working near an office location. Mobile app development or UX/UI experience is preferred.
As a Technical Program Manager, you'll get to:

  • Leverage your understanding of mobile and web technology to help customers execute their desired use cases & discover new customer use cases.
  • Recommend best practices to customers that establish a clear taxonomy and governance system for campaign naming and metadata, so data can be aggregated across apps, campaigns, etc in a clear hierarchy that supports customers analytics requirements.
  • Provide program comms and management - act as central point of contact for coordination between Branch and various customer PM teams for technical updates (i.e. SDK updates), solution questions, et al, where needs can't be addressed adequately through Slack.
  • Identify the opportunities, requirements, and risks associated with mobile programs; define milestones and success criteria, and manage schedules.
  • Act as a Branch technical expert and platform admin embed within a customer's organization. Update and maintain customer-specific documentation and serve as a bridge between organizations.
  • Take a holistic view across the greater mobile organization, identifying points to improve collaboration and reduce redundancy.
  • Work alongside Branch account teams (Customer Success and Solutions Engineering) to drive the adoption and growth of the Branch solution throughout a customer's organization.

    You'll be a good fit if you have:

    • 7+ years of experience in project management with a technical background or product-forward role (Product Manager or Program Manager).
    • Solid technical background and the ability to quickly understand technical designs, challenges and risks.
    • Familiarity with the iOS and Android ecosystem in order to communicate the intricacies involved in releasing a production-ready mobile application.
    • [Preferred] A deep knowledge of working with third-party SDKs and the QA process involved to ensure proper implementation.
    • [Preferred] Familiarity with iOS and/or Android programming experience (building apps with Java/Objective-C/Swift, releasing apps to the app store, etc).
    • [Preferred] Web development experience using Javascript, CSS, HTML.
    • Experience pulling data & API logs using basic SQL.
    • [Preferred] Experience using Mobile Analytics platforms like Google Analytics & Adobe.
    • Familiarity with ticketing queue systems like JIRA and debugging tools such as, Charles Proxy, Chrome Developer Tools or related tools
    • Entrepreneurial spirit with strong leadership, who can develop and lead a new initiative from the ground up; thrive in ambiguity.
    • Excellent cross-functional stakeholder management, trust building, and verbal/written communication skills are essential.
    • Has at least 5 years of professional work experience with mobile products.
    • Is driven to proactively identify issues, risks, and opportunities.
    • Applies their technical expertise to care about the details without losing sight of the bigger picture.
    • Communicates effectively with peers, executives, and independent contributors.
    • Has successfully owned and managed programs with external partnerships.
    • Experience communicating technical concepts to a non-technical audience.
    • Problem-solving skills around technical, product, and business questions.

Keywords: Branch Metrics, Palo Alto , Technical Program Manager - Contract, IT / Software / Systems , Palo Alto, California

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