Field Services Technician
Company: Apex Systems
Location: Palo Alto
Posted on: May 16, 2022
Stanford Healthcare has several Field Services Technicians openings
for their Palo Alto and Pleasanton campus'. The ideal candidate
will have a wide range of responsibilities including maintenance,
repair, and calibration of field equipment. The successful
candidate will be a problem solver who is responsive to customers'
Location : Palo Alto and Pleasanton , CA (Onsite)
Contract Length : 3-6 month contract-to-hire (high conversion rate
with this client)
Resolve hardware issues and provide support through Apple or Dell
vendor warranty support
Resolve escalated service delivery issues and interact regularly
with IT customers, including communicating issues to the
appropriate internal stakeholders, and support communications to
the field regarding service delivery issues.
Perform root cause analysis on recurring issues and communicate
results with desktop engineering, network engineering, and service
Onsite installation, configuration, repair, and maintenance of
desktops, laptops, tablets, mobile devices, associated peripherals,
and related software.
Onsite initial basic network troubleshooting, port activation and
deactivation at client locations
Onsite updates, configuration changes, and installations of
hardware and software, and diagnose technical problems to determine
Assist field technicians with diagnosing problems before arrival,
determining needed parts and documentation to minimize down time
and multiple trips.
Determine whether OEM parts or assistance is required and
coordinate OEM vendor parts or assistance as required.
Provide technical support and setup during special events at client
locations such as conferences.
License/Certification: California Driver's license.
Keywords: Apex Systems, Palo Alto , Field Services Technician, IT / Software / Systems , Palo Alto, California
Didn't find what you're looking for? Search again!