Field Services Technician

Company: Apex Systems
Location: Palo Alto
Posted on: May 16, 2022

Job Description:

Overview:
Stanford Healthcare has several Field Services Technicians openings for their Palo Alto and Pleasanton campus'. The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers' needs.

Location : Palo Alto and Pleasanton , CA (Onsite)

Contract Length : 3-6 month contract-to-hire (high conversion rate with this client)

Responsibilities
Resolve hardware issues and provide support through Apple or Dell vendor warranty support
Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.
Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.
Onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.
Onsite initial basic network troubleshooting, port activation and deactivation at client locations
Onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.
Determine whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required.
Provide technical support and setup during special events at client locations such as conferences.

Requirements .
License/Certification: California Driver's license.

Keywords: Apex Systems, Palo Alto , Field Services Technician, IT / Software / Systems , Palo Alto, California