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Field Service Technician

Company: Apex Systems
Location: Palo Alto
Posted on: June 25, 2022

Job Description:

Project descriptionField Services Technician II - IT Support Services--- Location: Palo Alto, CA**THIS POSITION DOES NOT WORK CORP-TO-CORP** Job SummaryResponsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices at hospital and surrounding Medical buildings. The Field Services Technician II will additionally provide L2/L3 support as required and will work with Service Desk and desktop engineering teams to identify and remediate recurring issues.Essential FunctionsResolve hardware issues and provide support through Apple or Dell vendor warranty support.Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.Provide service and customer support during field visits or dispatches, representing IT in a professional and businesslike manner.onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.onsite initial basic network troubleshooting, port activation and deactivation at locations.onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.Determine whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required.Provide technical support and setup during special events at locations such as conferences.QualificationsMinimum RequirementsAny combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.Education: Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365).Experience: 3-5 years of related work experience; License/Certification: California Driver's licensePreferred Certifications:Microsoft Technology Associate (MTA)Cisco Certified Entry (CCENT)CompTIA A+Certified Asset Management Professional (CAMP) preferredCertified Hardware Asset Management Professional (CHAMP) preferred Knowledge, Skills, and AbilitiesThese are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.Experience troubleshooting, repairing and supporting the following (or similar):Windows 7, Windows 8, and Mac operating systems, as well as common applications (e.g., MS Office, Outlook, VPN);Dell and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 hardware systems required;Apple (iPad) and Apple and Android phone support and other common tablet computing devices;Printers, monitors, external hard-drives, network interface cards, etc.;Excellent customer service orientation and verbal communication skills; ability to work in the field with accuracy and minimal direction.

Keywords: Apex Systems, Palo Alto , Field Service Technician, IT / Software / Systems , Palo Alto, California

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