Customer Delivery Engineering Technical Leader (1415030)
Company: Cisco
Location: San Jose
Posted on: May 6, 2024
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Job Description:
What you'll do
In this customer-facing role, you will provide hands-on engineering
support that enables business outcomes to increase the value of IT
relevance to our customers and partners. The Consulting Engineer
will build close relationships with customers, CX counterparts,
architects, & business units to achieve customer goals and internal
Cisco alignment.
Collaborate with Account teams, Customer Support, Partners to
improve customer experience, address product or engagement
concerns, ongoing strategy and help drive incremental business
growth while focusing on our Customer Experience obsession.
Who you'll work with
The role will report to and work with the CX Americas Service
Provider Architecture Team Group Leader. Make connections and drive
actions from multiple Cisco teams including the Business Unit,
Engineering, CX Product Management, CX Project Management, CX
Centers Delivery teams, and CX Region Customer Delivery teams.
Who you are
You enjoy troubleshooting and solving problems, being out front and
leading, as well as collaborating with the Services Delivery
Manager, Cisco Architects, Engineering, and the Customer on an
on-going basis. The ideal candidate demonstrates an aptitude and
appetite for learning new technologies, evidenced by the ability to
expand upon core knowledge.
Additionally good to have;
Why Cisco
#WeAreCisco. We are all unique, but collectively we bring our
talents to work as a team, to develop innovative technology and
power a more inclusive, digital future for everyone. How do we do
it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco.
We're the Internet's optimists. Our technology makes sure the data
traveling at light speed across connections does so securely, yet
it's not what we make but what we make happen which marks us out.
We're helping those who work in the health service to connect with
patients and each other; schools, colleges, and universities to
teach in even the most challenging of times. We're helping
businesses of all shapes and sizes to connect with their employees
and customers in new ways, providing people with access to the
digital skills they need and connecting the most remote parts of
the world - whether through 5G, or otherwise.
We know that powering an inclusive future starts with us. Because
without diversity and a dedication to equality, there is no moving
forward. Our 30 Inclusive Communities, that bring people together
around commonalities or passions, are leading the way. Together
we're committed to learning, listening, caring for our communities,
whilst supporting the most vulnerable with a collective effort to
make this world a better place either with technology, or through
our actions.
So, you have colorful hair? Don't care. Tattoos? Show off your ink.
Like polka dots? That's cool. Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us!
#WeAreCisco
#LI-PS3
Message to applicants applying to work in the U.S. and/or
Canada:
When available, the salary range posted for this position reflects
the projected hiring range for new hire, full-time salaries in U.S.
and/or Canada locations, not including equity or benefits. For
non-sales roles the hiring ranges reflect base salary only;
employees are also eligible to receive annual bonuses. Hiring
ranges for sales positions include base and incentive compensation
target. Individual pay is determined by the candidate's hiring
location and additional factors, including but not limited to
skillset, experience, and relevant education, certifications, or
training. Applicants may not be eligible for the full salary range
based on their U.S. or Canada hiring location. The recruiter can
share more details about compensation for the role in your location
during the hiring process.
U.S. employees have access to quality medical, dental and vision
insurance, a 401(k) plan with a Cisco matching contribution, short
and long-term disability coverage, basic life insurance and
numerous wellbeing offerings. Employees receive up to twelve paid
holidays per calendar year, which includes one floating holiday,
plus a day off for their birthday. Employees accrue up to 20 days
of Paid Time Off (PTO) each year and have access to paid time away
to deal with critical or emergency issues without tapping into
their PTO. We offer additional paid time to volunteer and give back
to the community. Employees are also able to purchase company stock
through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on
top of their base salary, which is split between quota and
non-quota components. For quota-based incentive pay, Cisco
typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to
50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and
75%;
1% of incentive target for each 1% of attainment between 75% and
100%; and once performance exceeds 100% attainment, incentive rates
are at or above 1% for each 1% of attainment with no cap on
incentive compensation.
For non-quota-based sales performance elements such as strategic
sales objectives, Cisco may pay up to 125% of target. Cisco sales
plans do not have a minimum threshold of performance for sales
incentive compensation to be paid.
Keywords: Cisco, Palo Alto , Customer Delivery Engineering Technical Leader (1415030), IT / Software / Systems , San Jose, California
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