Entry Level Client Services Representative
Location: Sacramento
Posted on: June 23, 2025
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Job Description:
Alvearium Marketing , a dynamic direct marketing firm that
champions Verizon TruConnect's reach, blending data analysis with
creative innovation to elevate brand presence and foster lasting
customer relationships, seeks a solution-oriented Entry Level
Client Services Representative. As an Entry Level Client Services
Representative, you will receive comprehensive, hands-on training
to become an expert in wireless services and relationship
management. This program develops your exceptional skills in direct
client interaction and problem resolution, teaching you to
anticipate needs and provide proactive support. You’ll master
client education and retention strategies to build lasting
satisfaction and loyalty, equipping you to foster strong
relationships and drive our continued success. Key Responsibilities
of the Entry Level Client Services Representative Assist clients
with the onboarding process, ensuring successful activation and
understanding of their essential phone and internet services.
Proactively address client inquiries and concerns regarding their
service, billing, or device functionality, offering clear and
patient explanations. Diagnose and troubleshoot basic technical
issues, such as phone activation, SIM card issues, to provide
immediate resolutions for clients. Document all client interactions
and resolutions accurately and thoroughly within our customer
relationship management system. Identify opportunities to educate
clients on additional features or services that could further
enhance their connectivity experience. Gather valuable client
feedback on service quality and support experiences, contributing
to continuous improvement initiatives. Collaborate closely with
internal sales and support teams to ensure seamless transitions and
escalated issue resolution for clients. Maintain an up-to-date
knowledge base of all wireless products, service changes, and
program updates.
Keywords: , Palo Alto , Entry Level Client Services Representative, IT / Software / Systems , Sacramento, California
