Principal Software Development Engineer
Location: Cupertino
Posted on: June 23, 2025
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Job Description:
Fortune 500 clients and government agencies trust eGain AI
knowledge solution to improve customer experience and reduce cost
of service. Top rated by Gartner, eGain AI Knowledge Hub
orchestrates AI and experts to deliver trusted answers to
customers, agents, and field staff. We dream big and sweat details.
We are diverse, optimistic, and tenacious. We take pride in what we
do but we don’t take ourselves too seriously. If work is fun for
you, talk to us. We will not waste your time. Responsibilities •
Architect, design, and develop AI knowledge hub and AI agent apps
for business automation • Lead and mentor team members on software
engineering best practices Education and Experience • M.S. in
Computer Science (or related field) from a top-tier US university,
with 5 years of relevant work experience • Ph.D. in Computer
Science (or related field), with 2 years of relevant work
experience
Keywords: , Palo Alto , Principal Software Development Engineer, IT / Software / Systems , Cupertino, California
