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Litigation Support Specialist

Company: Finnegan Henderson Farabow Garrett & Dunner Llp
Location: Palo Alto
Posted on: January 13, 2022

Job Description:

The Palo Alto office of Finnegan, one of the worlds leading and largest intellectual property law firms, is seeking a Litigation Support Specialist. The individual will provide onsite and remote support for all users involving hardware and software issues.
Principal Duties and Responsibilities Utilize knowledge of eDiscovery software, litigation logistics, customer/client needs and vendor selection procedures to plan, design and execute appropriate information technology support necessary to improve efficiency for each case Design, maintain and administer eDiscovery databases and their corresponding image/data collections Maintains understanding of the U.S legal discovery process, e-discovery, and the EDRM Assists with trail technology team with IT set-ups, courtroom layouts, courthouse restrictions or requirements for the use of outside IT equipment Investigates and develops trail support best practices and advises case teams on implementing those practices, as well as evaluates and recommends trial technology tools Works with eDiscovery team and other IT personnel to test and implement trail technology software and upgrades within the firm environment as needed Resolves workstation issues throughout the organization to maximize firm-wide productivity and minimize system downtime Provide on-site and remote end users support for all issues involving firm provided hardware (desktop, laptop, and mobile) and software in a timely and efficient manner Provides multimedia meeting support as necessary to assist the Audio/Visual Support team, including the support of projectors and video & teleconference systems in a timely and efficient manner Provides comprehensive incident support for customers both in-person and remotely Installs, maintains, tests and upgrades equipment and its associated infrastructures as needed; investigates hardware problems and performs repairs as necessary; responds to equipment setup requests in a timely and proficient manner Maintains inventories and interacts with vendors as necessary to contract technology supplies and services Develops instructions and procedures for software installations and configurations Perform daytime, evening, after-hours, weekend, holiday, and/or emergency closure end user support as necessary, which may require short notice travel to the office outside of normal business hours; participates in rotating on-call coverage with other team members. Occasional travel to support legal proceedings.

Knowledge, Skills, and Abilities Relativity certification preferredBachelors degree required with a concentration in Computer Science or Information Systems preferred Minimum three years of litigation and eDiscovery support in a professional services environment required; law firm experience preferred Minimum of 5 years of experience in Windows workstation implementation, management, and support preferably in the professional services industry Experience with Citrix, PGP, Aderant, Carpe Diem, and Summation is a plus Current certifications in relevant technologies such as Microsoft Windows 10 MCSA, CompTIA Network+ and A+ preferred Experience using and supporting Windows; MS Office and MS Office 365; SharePoint, Teams, Zoom, and Skye for Business; and document management systems such as NetDocuments required Basic knowledge of Networking in an MS Server 2008 or 2012 environment required Experience with basic laptop and printer repairs and ability to replace basic components of a PC, Laptop, and Printer required Experience using and supporting video conferencing equipment preferred
The firm offers an excellent compensation and benefits package and is an equal opportunity employer.To apply for this position, send a copy of your cover letter and resume to Andrew Jobble

Keywords: Finnegan Henderson Farabow Garrett & Dunner Llp, Palo Alto , Litigation Support Specialist, Legal , Palo Alto, California

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