Legal Senior On-Site Service Specialist
Company: Ricoh
Location: Palo Alto
Posted on: August 8, 2022
Job Description:
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listen to this site read aloud. The Player is not intended as a
substitute for your screen reader. Legal Senior On-Site Service
Specialist - #22-03694 Qualified candidates for this position
should be fully vaccinated by 1st day of hire for the Covid virus.
Ricoh will evaluate requests to reasonably accommodate qualified
candidates who have not been vaccinated because of a disability or
sincerely held religious belief, practice, or observance.Come
Create at RicohIf you are seeking a team driven by passion and
purpose, come create with us at Ricoh. We are a team of information
seekers and customer-obsessed collaborators who aspire to deliver
the services, solutions, and technologies that empower business
success. We are looking for talented, inspired individuals to join
us to help drive high-performance team and our commitment to
excellence.Ricoh is an integrated solutions provider and partner
that connects people and technology, creates outstanding customer
experiences, and delivers innovation for businesses worldwide. We
empower digital workplaces by enabling individuals to work smarter
from any location and harness the power of information-how it is
collected, stored, managed, and shared-to unlock the potential in
every organization. We deliver services and technologies that
inspire our customers' success and guide them toward a better and
more sustainable future. If you are seeking a purpose-driven and
passionate team, come create with us, and help drive our
high-performance culture of excellence into tomorrow.Invest in
yourself
- Choose from a broad selection of medical, dental, life, and
disability insurance options.
- Contribute to your financial security with Retirement Savings
Plan (401K), Health Savings Account (HSA), and Flexible Spending
Account (FSA) investments.
- Augment your education with team member tuition assistance
programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness,
and ongoing personal and professional development.POSITION
PROFILEProvides direct hands on support within a legal office
environment setting. Performs various office support tasks which
may include one or more of the following areas of responsibility:
copy, production, and scanning, fax, mail and shipping, records
support, direct floor support, hospitality assistance, conference
room set up and scheduling, receptionist backup, and light
facilities support. A Senior Legal Onsite Service Specialist must
possess a high level of presentation skills, interpersonal
etiquette, and customer service skills to communicate with senior
level attorneys, partners, clients, opposing counsel, vendors,
staff, and others. This position reports directly to a Site
Manager, Site Supervisor, or an Assistant Site Manager.JOB DUTIES
AND RESPONSIBILITIES
- LEGAL ENVIRONMENT JOB RESPONSIBILITIES
- Possess the legal background to understand client matter work
flow, such as:
- Charge back to firm and/or clients for work, supplies, hours,
etc.
- Familiar with legal technologies and software such as document
management systems as well as cost recovery and charge back systems
(examples: Copitrak/Equitrac, etc.).
- Familiar with legal records management processes.
- Familiar with processes and documents such as: closing binders,
depositions, transcripts, briefs, addendums, filings, discovery,
judgments, knowledge of court systems, and the proper delivery of
items and documents within the court system.
- Assists with scheduling needed equipment, labor, and supplies
for offsite trial(s).
- OTHER DUTIES AND RESPONSIBILITIES
- Responsible for interacting and providing professional level
support to executive level end users at various levels, including:
legal assistants, firm administration, project managers,
paralegals, associates, and partners.
- Work to accurately produce jobs and projects according to
required deadlines. Job and project deadlines may be short and
require composure and professionalism.
- Runs all copier equipment including high volume copy machines,
fax services, postage meter, and personal computer.
- Performs tasks and utilizes equipment such as: paper cutter,
hole driller, bindery equipment, jogger, tape machine, stackers,
and electric stapler.
- Handles time sensitive documents that are confidential in
nature.
- Works to provide quality and accurate reproduction, scanning,
or project work.
- Responds to customer inquiries including the necessary
coordination and calculation of time required to complete the
requested task.
- Provide imbedded support to specific floors or integrated
practice groups.
- Assist with coordinating projects that will be completed off
site.
- Maintains logs for billing and assists in calculating charges
for work or jobs performed. Location Job Description Continued
- Maintains logs and work records to be utilized for tracking,
management reports, inventory, and ordering of supplies.
- Distributes incoming mail and packages to designated drop
points as well as office supplies and fax transmissions.
- Delivers completed reproduction work to pre-determined delivery
areas. This may include delivery areas outside of the customers
office location.
- Deliveries and pickups may require travel between offices or
another office location.
- Performs duties related to the shipping and receiving of
materials and packages.
- Performs filing duties in conjunction with specific customer
requests, which may include 'purging' and archiving old
documents.
- Performs duties of scanning, file conversion, file naming, and
encryption.
- Performs FTP (File Transfer Protocol) between computers and
files for printing.
- Manage TOC (Table of Contents) -- first page of electronic
file.
- Perform duties that involve OCR (Optical Character Recognition)
files to assist with key word search.
- Performs file formatting for printing in programs such as
Microsoft Office Suite and Adobe Acrobat Pro.
- Performs daily quality checks on convenience copiers to ensure
proper functionality.
- Responds to errors or troubled copy machines. Also works to
clear paper jams.
- Maintains daily meter and service logs.
- Stocks and organizes convenience copier areas.
- Straightens, organizes, and manages firm conference and meeting
rooms.
- Assists facilities with box moves, office moves, and occupant
moves.
- Assists facilities with light maintenance duties.
- May perform occasional cleaning duties.
- May require periodic overtime on nights and weekends, including
off-hour emergency response.
- Performs other duties as assigned.QUALIFICATIONS (Education,
Experience, and Certifications)
- Requires high school diploma or GED and 1-2 years of related
work experience.
- Minimum of 2 years' experience in legal industry is
preferred.
- Ability to provide an excellent customer experience, utilizing
strong customer service, personal and communication skills.
- May require a violation free, valid driver's license and
minimum levels of auto insurance coverage per RICOH Policy.Ricoh is
an EEO/Affirmative Action Employer -- Minorities/Women/Protected
Veterans/Disabled. Additional/Alternate Work Locations (if
applicable) We will consider for employment qualified applicants,
including those who may have arrest and conviction records.
Keywords: Ricoh, Palo Alto , Legal Senior On-Site Service Specialist, Legal , Palo Alto, California
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