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Service Lead

Company: Burberry
Location: Palo Alto
Posted on: March 27, 2020

Job Description:

BURBERRY is in search of a Service Lead (key holder) to join our team at our location in Palo Alto at Stanford Shopping Center.In this role you will drive sales targets through supervising key activities in line with our Burberry behaviors and service expectations. Supporting store management to ensure great customer experiences through on the spot coaching, driving sales performance, opening/closing and POS processes.--The ideal candidate for this position is experienced in the following areas:---Driving sales targets and key KPI's through the leading of sales and non-sales activities as directed by the store management team.---Coach, assist and motivate sales associates to ensure a luxury client experience supporting Burberry client journey, communicate product knowledge and improve overall selling techniques to achieve objectives.---Lead by example, set the pace and standard to deliver excellent service to customers. Setting the bar in customer loyalty and all aspects of the Client Journey.---Partner with store management to support Burberry client journey training within the store. Use morning and weekly briefings to constantly reinforce key elements of the client journey through role-play, providing tips and talking through difficulties of individual associates.---Support the delivery of formal performance feedback in partnership with store management through monthly development plans.---Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.---Responsible and accountable of store keys.

Keywords: Burberry, Palo Alto , Service Lead, Other , Palo Alto, California

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