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Systems Engineer

Company: MongoDB
Location: Palo Alto
Posted on: June 30, 2020

Job Description:

MongoDB is seeking an experienced Systems Engineer to join an existing team that owns much of the internal infrastructure that empowers MongoDB Employees.

Our goal is to maximize the efficiency of our colleagues through the use of technology. This means we split our time between developing and maintaining critical IT/Infrastructure services that MongoDB Employees rely on and providing top-notch end user support to users on an L2/L3 basis. We regularly interact with employees across the company to better understand how our services are being used and constantly look for ways to improve employee workflows through automation and education.

We also believe strongly in personal growth and mentorship so your ability to succeed is directly related to your desire to grow.

Candidate Profile

Our ideal candidate will have:

  • A Bachelors in Computer Science and/or 3-6+ of years experience in a Systems Engineer, JIRA Architect, or DevOps Engineer role
  • Experience deploying and maintaining secure systems in controlled (e.g. FedRAMP), high-availability environments
  • Extensive experience with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator or Systems Engineer in a controlled environment (e.g. FedRAMP)

    • Ground up deployments and upgrades of JIRA server

    • Experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes
    • Ability to write custom JQL (Jira Query Language)
    • Ability to construct custom dashboards using various filter types

    • US Citizenship and be permanently based on US soil
    • A firm grasp on Linux/Unix fundamentals and 2+ years experience with at least one scripting language (Python, Perl, Unix shell, etc)
    • Working knowledge of cloud infrastructure such as AWS EC2, S3, etc.
    • Familiarity with databases and SQL competence
    • Hands on experience administering and maintaining Okta in a controlled environment
    • A proven track record of exceeding customer expectations in an end user support role
    • Solid understanding of Enterprise Network Design, infrastructure, and operational best practices for cloud based networks
    • Good knowledge of Security tools and concepts (SAML, OAuth, 2FA, key based authentication, entitlements etc.)
    • Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure
    • Hands on familiarity with the technologies we use including: JIRA, Confluence, Docker, Kubernetes, Git, Splunk, Chef, Ansible, AWS, Cisco IOS, Okta (SAML), Duo, LDAP, FreeRADIUS, GSuite, CrowdStrike, JAMF, AirWatch, VMWare, Tableau, etc.
    • The ability to clearly communicate complex technical topics to a wide range of employees in both verbal and written form
    • A naturally calm and empathetic demeanor, combined with the ability to concurrently solve multiple issues in real-time through superior personal time management
    • The desire to "automate everything", combined with the ability to rapidly learn the technical skills necessary to do so

      Position Expectations

      • Play a primary role in deploying and maintaining JIRA (and similar core IT services) in a secure, controlled environment
      • Provide L2 / L3 support for the IT team, handling escalations that require technical expertise
      • Work with teams across MongoDB, to understand their IT/JIRA needs, providing novel technical solutions that maximize their effectiveness and optimize their daily workflows
      • Own and operate much of the internal infrastructure that empowers MongoDB Employees such as corporate authentication systems, office networks, issue tracking software, next-gen security systems, MDM, etc.
      • Design, build, deploy, and operate IT services that are reliable, scalable, and observable
      • Investigate gaps and limitations in our existing JIRA projects / environments and come up with well-thought-out long-term solutions
      • Be a strong technical voice within the organization by providing training for colleagues and developing self service resources where possible
      • Provide mentorship opportunities to members of the TechOps team

      • Keep abreast of new technologies and services that potentially impact and/or augment employees experience with technology
      • Collaborate with TechOps leadership, as well as internal stakeholders to drive well-integrated, easy to follow IT processes and a superior customer experience
      • Author and review functional specifications and scoping documents for large projects

        Success Measures

        The Systems Engineer will be successful in this role when they can execute the following strategic tasks/responsibilities:

        • Maintain an accelerated personal growth path:

          • In 3 months you'll be fully up to speed on the services and technologies we deploy and maintain, having the ability to independently make significant contributions to our existing JIRA platform/infrastructure
          • Within 6 months you'll be actively developing novel solutions to inefficient processes and problems around the company
          • By 12 months you'll be thinking largely in terms of efficiency and have the skills necessary to execute on your ideas. You'll have used your deep knowledge of our services to promote best practices and procedures across the org. You will also be a subject matter expert in at least one system we own, and will have made a number of sizable contributions to our code base / services that significantly improve the quality, reliability and maintainability of our systems

          • Customer Service: Provide an unparalleled customer experience by offering top-notch technical support, creating easy to follow self service resources, and workflow automations for our colleagues
          • Communication: Successfully communicate team challenges and support solutions internally and externally, while having the ability to communicate complex technical issues simply and convincingly to a wide range of audiences.
          • Research: Collect and analyze feedback from both our internal customers as well as our systems to better understand our clients needs and inform automation/optimization efforts

            *MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*

Keywords: MongoDB, Palo Alto , Systems Engineer, Other , Palo Alto, California

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